r/CeX

You just have to love CEX

Ordred a chep CPU the other day

From CEX

>I hope you are doing well today.

>While processing your order, the store noticed that the item is physically damaged so to avoid any inconvenience to you, the store has cancelled the order.

>Please be advised that a refund has been processed for your order. Please allow 3 to 5 working days for the funds to reflect in your card/bank account. If a voucher has been redeemed on this order, you will receive a new refund voucher on your registered email address in PDF Format. Please ensure to check your inbox or spam/junk folder to locate it.

>Thank you for your understanding.

So rather than simply taking one of the four other identical items you have in stock and sending that, you’re going to tie up my money for 3–5 days and make me reorder it. Yes, I can see how that saved me from being inconvenienced.

The best part is that just three hours before this, I received a tracking number for the delivery.

I bought Crash 3 from CeX like 20 minutes ago to comolete my nayghty dog crash collection and the manual nearly made me sick

The manual had a small strand of hair in it

Now I don't know if it was or not but the page it was on was sticky so I'm starting to believe it was a pube (I took a photo of it but I removed the hair With handwear on because I didnt want to catch anything from it)

Do you reckon I could get a refund for it despite removing it (like I said I have a photo and the receipt

As above. Bought a laptop, noticed bottom cover was slightly loose and separated, it’s one of those annoying case designs made of metal with a plastic frame bonded inside to clip it together and not enough screws (HP and Samsung do this a lot) so the clips are broken. Box had a visible squash/rip in the side corner and it was well packed - so I don’t blame the store for that. Also USB C port didn’t work - I don’t think that’s related but it’s another reason to return it.

Took back to local store who were polite and helpful, they almost always are and one of the best I’ve visited.

Customer service got in touch and said I had to wait however long for a DPD investigation (usually 2-3 weeks) and I will not be entitled to a refund until then. I argued, said no, I’ve returned it within 24 hours and provided all the evidence needed and don’t have the item in my possession.

Bit annoyed about the whole thing, it’s been over a week now and they’re still making out like this is normal. The agreement is between me and them, what went on with DPD is a separate matter but they say it’s not and demand I “be patient” which I have but I currently have no money and no device.

Anyone else been in this position with them and care to share their thoughts?

I am #bankrupt at the moment and my phone has completely given up on me so I am hoping to buy a second hand/ refurbished iPhone 15. Deciding between getting one on swapping or spending an extra 50eur to get one from CeX - any advice / recs / horror stories?

When I'm selling to CeX and choose to drop the items into the store, do I need to package them up as if they're going to be posted or are they processed in said store?

I recently moved to London for studies. I have a PS4 back home so I wanted to see how easy is it get older Fifa editions(mainly looking for 14,15,17,18, and maybe 22-23 if they're reasonably priced) to return home if I'm back for the holidays or something.

I looked at the CeX website and while some versions appeared available, a lot showed only 1-2 available per store, and some pointed to stores far from me. I saw a post from 2 years ago where someone said that they have a lot and they dont know what to do with them so I just wanted to see if that's still the case. Are there any other stores similar to CeX which sell old fifa discs, and how much could I expect to pay for each disc?

Looking to buy around £75 total in CeX vouchers.
I’m happy to buy multiple smaller vouchers as well, for example £10, £20, £30 etc. Minimum voucher value £10.
I’ll pay 80% of the voucher’s face value, so for example:
£10 voucher → £8
£20 voucher → £16
£30 voucher → £24
£50 voucher → £40
£75 voucher → £60
Please comment before messaging me.
Ideally looking to meet at a CeX store in London so the voucher can be checked before payment.

Hello all,

I just purchased this S7 that for some reason is missing VoLTE, VoWifi etc etc.. and upon plugging the phone into SamFW this is what is reported.

For those who aren't well versed in this, I'll give a rough explanation next to them

Model : SM-G930F ->This is the 'normal' UK/Global Exynos S7. I say 'normal' because I believe this to be a fake, masked identity of the phone

CSC : XAA -> The reason why vowifi etc doesn't work is because the CSC is for the US unlocked devices, on a UK device

AP version : G930FXXU7CRH2 -> AP is just the actual OS itself, and this is normal for a global Exynos variant

BL version : G930VVRS8CRK1 -> Bootloader: this is built from the SM-G930V which is the S7 for the Qualcomm Snapdragon 820 variant released in the US. In fact this is even the code for Verizon Wireless in the US. This is impossible to run on a UK Exynos chip so the phone's internals has a US motherboard

CP version : G930FXXU7CRH2 -> Probably thinking nobody noticed they forced the global modem file on a qualcomm device probably to try and mask it again

CSC version : G9350ZZH3CRH1 -> I think the worst of them all. The seller has managed to flash a S7 Edge (NOT the S7 i purchased) firmware intended for HK and China - these regions have dual SIM slots so I think they did this to bypass the regional locks used by Samsung

Bit : 7 -> This phone IS a bit 8 verizon wireless usa bootloader but reports binary 7 so i can't update it or it risks a soft brick

IMEI : 356xxxxx1435399

IMEI2 : 356xxxxx143539 -> also horrible and a consequence of flashing the chinese firmware onto this phone: as chinese variants are dual sim and the UK is single sim, it has made up/'hallucinated' a 14 digit IMEI as the software expects a Dual SIM phone but physically doesn't possess a second sim slot

SN : R38xxxxxxx

Lock status : NONE

MCC : 234

MNC : 30

USB mode : AT,MTP

Unique number : CE0xxxxxxxxxxxxxxxxxxxxxxxx

Android version : 8.0.0

This is dastardly, i've never seen such an egregious mix of different softwares before. Would you say this is eligible for a full refund under cex's warranty? If this is a bit confusing do ask me, this is the first time I've ever seen a phone like this

Cheers