Im booked for a standard wash and cut for Monday and I’m wondering if using your employee discount works the same as it would as the standard 25% off discount? Do i just tell them i want to use my employee discount when i go to pay?
So sorry if this is a dumb question, but im a relatively new tasker
I was worried i wasn’t going to get it but I’m happy with it. I really wanted to try the ouai hair balm so bad. Im glad i didn’t buy it last week!
Is it mandatory for you to do the weekly video trainings in order to get gratis? Im a new tasker, Ive been working here for about a month and a half now. I did not know we had trainings in work jam for each week. Of course i did this weeks after finding out… And i read somewhere that not doing them affects your gratis? We recently had boxes come in. Should i be prepared not to get anything?
I am a new tasker and I just wanted to know if the two discount codes this month were a one time thing? I read recently that they stopped doing monthly discount codes for employees and it just left me a little confused about the 35% off codes. Is this just a one time thing or did they resume the monthly codes?
Hi, I’m looking for advice because I’m genuinely confused about a charge I just received.
I had a therapy/psych appointment scheduled for March 23, 2026, but I ended up canceling it on March 21, 2026. I canceled both by phone and by sending a message, and I even have a voicemail confirming that my cancellation was received.
The clinic’s cancellation policy (that I signed) says they charge a fee if you don’t cancel at least 24 hours before the appointment. Based on that, I thought I was completely within the allowed window since I canceled about 48 hours in advance.
For context, I pay for my appointments through a client portal, and the appointment charges usually show up ahead of time so I can pay before the visit. I typically pay in advance through that system. In this case, I actually couldn’t afford the second appointment when it showed up, which is why I canceled it.
Now, earlier this week, I got a voicemail saying I have a $77 charge on my account.
What’s also confusing is:
I already had a previous phone appointment with them that I paid in full ($92), so this isn’t an unpaid balance from that
The cancellation fee listed in their policy is $100, not $77
I wasn’t told at the time of canceling that there would be any issue
I’m also worried that the $77 might actually be the full cost of the appointment I canceled, not a cancellation fee but I’m not sure, since nothing was clearly explained.
So I’m trying to figure out:
Why I’m being charged at all if I canceled more than 24 hours in advance
Why the amount is $77 instead of $100 if it is a cancellation fee
Whether this is a billing error, a cancellation fee, or the full appointment cost being charged incorrectly
I’ve already emailed them asking for:
An itemized breakdown of the charge
Confirmation of when they recorded my cancellation
The specific policy they’re using to justify the fee
But I wanted to ask here too
Am I misunderstanding how 24-hour cancellation policies work, or does this seem wrong?
Any advice on how to handle this if they push back would be appreciated.