How do I report a hotel for manipulating Google reviews?
I recently stayed at an all inclusive hotel and noticed something pretty strange with their Google reviews.
Staff were actively approaching people standing in the bar queues when they had their phones out, asking “can I show you something?” and then, once they had the phone in their hands, asking if they could write the review themselves. They would then leave a review asking for top scores and often mention the employee by name.
I went along with it at the time because it's honestly pretty uncomfortable to say no when an employee is standing there asking you.
Afterwards I looked through the hotel's Google reviews and noticed a lot of very similar reviews and a pretty obvious pattern.
I've deleted the review they wrote using my account, so I can't report that one anymore.
I've tried finding a way to report the business itself to Google, but everything I find is for incorrect business information, not review manipulation.
Does anyone know how I can actually report this to Google? Any help would be appreciated.