Deep cleaned for a client and she acted like I didn’t do a good enough job
WARNING LONG POST
For context- I just started two weeks ago so I’ve only been twice.
When I first met her she told me that she had a previous cleaner that had to quit for health reasons and that it had been approximately 6 weeks since they had anyone cleaning their house. She is giving me about a 3 hour max time limit but it has taken me 3.5-4 both times because of all of the requests
She instructed me on the first day to deep clean her guest room for a relative that is staying with her, she told me that the guest can NOT have any dust or it will irritate their condition…. But the room was insanely covered in dust. It took me about 1-1.5 hours to deep clean top to bottom everything in the room like I was told. After that she told me she was happy with how it was but acted like I took too long to get it done without actually saying that.
She then asked me to do four other rooms (one being a bathroom) in the remaining 1.5 hr time frame….. but wanted them all dusted, windows cleaned, vacuumed/swept and tidied. She also asked me to scrub the windows, blinds, and window sills because she said they needed it…. And scrub the tub and shower.
Well I ended up not getting to everything because it was 10PM by the time I finished doing 3 rooms (everything she requested in each one).
The second day she told me to clean the living room, kitchen, dining room, and if I had time - her room. The previous time she told me she wanted all of the windows cleaned completely because they were “gross” (her words). So I dusted the three rooms, wiped baseboards because they were filthy, had to scrub each individual blind (on 2 windows) because there was grimey dust caked on each one very thick… there was no way to quickly dust them, and had to scrub multiple sticky mystery dirt spots off of every shelf and table (pet friendly home so normal lol) . Swept as I moved from room to room and again once more when I was completely done, I cleaned the grime off of the oven and fridge, dusted/wiped the kitchen cabinets. At the 3.5hr mark (as I was finishing up the surfaces she told me to clean, and getting ready to mop) She asked “well have you pulled all of the appliances out and cleaned the counters and the backsplash? And have you cleaned inside of the fridge yet?” It felt like the more I did, the more she added on. Mind you I was doing all of the things she had mentioned and asked of me and running out of time. Then she goes “yeah I’m not the OCD type of clean, just tidy” ….. ok.
Then as I finish the counters she says “I’m going to stop you and have you start mopping now” so I apologized and got the mop and mopped the 3 &1/2 rooms and cleaned the mop and bucket. At the end I apologized for taking so long to do everything, which looking back now I actually was rushed through each room.
I texted her today and let her know I could come by and tidy up anything I didn’t get to for free since I ran out of time yesterday. She replied that she got up early this morning and dusted (all of the things I had already dusted that I promise you were NOT dirty or dusty) and told me a list of things she did that she didn’t ask me to do for her. She also told me she polished the table and chairs and the cabinet by the table, which I had also already done….. and dusted a chandelier that I scrubbed thick sticky dust off of 😭…..?
I feel irritated and maybe even a little offended because I know that I went above and beyond and left nothing dirty for her to have to re-clean. I’m very thorough and wouldn’t half-ass something when somebody is paying me to help them. I just didn’t acknowledge that she said that when I replied because I didn’t even know how to respond to that.
Am i the issue in the situation or am I just overthinking everything? I just feel like she has very high expectations but I don’t have enough time to get it all done. Especially when I think she isn’t being honest about how long it has been since she’s had someone cleaning her home. (Totally not an issue- I don’t judge, it’s not my place. But it just seems dirtier than a house would be if someone was cleaning it 6 weeks ago on a weekly basis) (I would know I have two kids and 5 animals 😂)