Halp! Just got an email from AF that my flight equipment has changed and my seat changed too. I'm sitting in Economy Comfort (edit - not PE) - wondering if I should keep this seat or switch. Thoughts? I'm in 19C.
New equipment is a "777-200 2026" so I'm hoping it's the new seats!
Hi - I work with a team of awesome people who do some front-line client service delivery. We've noticed an uptick in unpleasant interactions/boundary crossing from clients. I want the team to be equipped with de-escalation tactics, ways to maintain boundaries, address disrespectful interactions (and we need to look at our approaches and see if there are things we're doing that are unintentionally frustrating clients.) Has anyone done similar training and found it valuable? Who did you do the training with? I'm seeing lots of options in an initial google search. Thanks!