r/AirFranceKLM

My trip is tomorrow from CDG to JFK but my carry on and personal item exceeds the limit by a pound. How strict is Air France? Can I bypass having to check it in?

I recently bought a Air France short haul ticket with a Economy return that is changeable for free (but not refundable), and I just have to pay "a possible fare difference". The first leg is not completed yet, but based on the conditions, I am allowed to change even after the first flight.

Today, I wanted to change my ticket to a later date that happens to be cheaper when I check both the prices for a return and a one-way flight. However, I am asked to pay 80 euros more. I don't mind not getting any money back, but it absolutely doesn't make sense that I should pay more.

I checked the price breakdown and they just say this is the fare difference, and the changing fees is 0 euros.

I can't find a clear breakdown of my original ticket price and what each leg cost, but I had written down the prices of each leg, so I know it was about 40 euros more expensive than this new flight, so it doesn't make sense I should pay this.

Questions:

• Is it a glitch or do they have typically different prices for rebooking (which seems a bit crazy)?
• Where can I find the breakdown of what I paid for each leg of the return flight? Because it seems a bit odd they could claim the price is that much higher but there is nowhere I can verify that (even when I select the new flight, they just say +80 euros but don't mention the original and final price).

We are returning to the US from Croatia on Air France. We would like to bring a wine "suitcase" we have that holds 12 bottles of wine, and check it as luggage. Fully loaded it meets the standard checked luggage rules for weight and dimensions.

I have questions about AF's stated rules for checking alcohol from their website:

Please note: For beverages with an alcohol content between 24% and 70%, the maximum amount authorized for transport is 5 L/1.3 gal. per container per person.

• In the  cabin: No 
• In the  hold: Yes (a maximum of 5 L/1.3 gal. per person, for alcoholic beverages between 24% and 70% alcohol by volume)
• Prior approval  needed: No

I just want to clarify that the 5 Liter maximum only applies if the wine is over 24% alcohol? Most wines are well under that, so I'm hoping it will not be a problem to check 12 bottles. I just don't want to get to the baggage check in and have them refuse it.

Does anyone have any experience with this?

Thanks

Hi,

we had selected the best business class seats on the plane, row 3E, 3F and 3L in their 777-300, booking early. Air France now re-assigned us "for operational reasons" to 5F and 6F, the kid still sitting in 3L. I am on a different ticket (6F) since I am traveling for work, so they can't know, but it still feels weird to separate my kid from his mother. And of course, to just take the best places in the plane away!

Is this normal? Is there anything we can do? Pretty sure this is my first and last time on Air France.

We decided we'll figure this out when we fly, staying for now in our disconnected seats in the front of the cabin.

I have never flown with Air France before, so no idea what leverage we have ahead of time, guess not much given how my discussion with their agent on WhatsApp went.

Thanks so much!

I want to use miles for my granddaughter to accompany me (FB Gold) to France next year, but the AF website asks for her DoB (since I selected Youth) and subsequently says I can't use miles.

My question is: Is it not permitted to use miles for a youth (she'll be 13), or is this a website glitch?

Should I just call to book both her spot (with miles) and mine (with money)?

EDIT: As it turned out, they wanted me to purchase my own travel online and then call back to have them book the award ticket, after which they linked the bookings.

Thanks, everybody, for your help!

Hello, last week my flight was cancelled at the airport from London to Paris. I was given the option to take a flight late the following day, which I did not take as it arrived very late and via another city- I thought there was a risk of getting stranded enroute. I confirmed with the counter staff that if I booked a Eurostar to get home earlier, they would reimburse me. They also put me up at an airport hotel for the night.

I submitted all the receipts for my travel (Eurostar and taxis to and from the train stations) and they rejected the claim, stating “The losses that you refer to are not considered to be foreseeable and are therefore too remote to be recoverable from us according to law. You can contact your travel insurer should you wish to claim their reimbursement.”

How do I follow up to ensure I am reimbursed for the expenses I incurred trying to get home asap? They said I am only entitled to €250 compensation and a refund for the unused part of my flight. The Eurostar ticket alone was nearly £300 so this doesn’t cover it.
Thanks for your advice!

Need advice. Just received an email from AF saying that our roundtrip flight ORD-CDG March 2027 has been cancelled. But I checked their website and the flights are still active. What is going on? The week covers our children’s spring break so it would be hard to find other dates. I used miles and cash to pay for our tickets.

Hello all,

Posting there to get advice!

A little desperate as we were supposed to travel all as a family (with plans together to and from airports), and somehow Air France bumped my parents off our flight, change it from a direct flight to a flight with a layover.

They had booked their tickets for months, we all paid to get assigned seats together a couple weeks ago, and out of nowhere the day prior, they were rebooked. We’re still in the flight and I can see the airplane is the same.

Moreover, they’re not even together on their new flight.

We called many times, got bumped from service to service. Nothing changed until we were able to get them on our flight again in Economy Premium. They received new tickets.

Somehow that didn’t go and they changed them back to the alternative flight, saying they didn’t pay for Premium so they couldn’t be on that flight…

We’re on our way to the airport and the call we just had still didn’t yield anything.

What does your experience tell you and do you have any advice?

At this point apart from another call, I have little hope for the check in counter but will still try.

Thanks!

EDIT: it looks like we had it resolved at the gate. Kudos to the gate agent. Hopefully it’ll stay that way!

Flying CDG to Miami tomorrow in business. 2 adults + our son as a lap infant.
One of us is Flying Blue Gold.

The reservation summary lists 6 checked bags for the 2 of us, and then a separate infant block underneath showing 1 checked bag. But when I tap into the baggage detail, it says 2 checked bags per passenger. So I can’t tell if the real total is 6, or 6 plus the infant’s bag for 7.

My rough guess: business gives 2 each (4), Gold adds 1 (5), and the lap infant bag is additional on top. But that still doesn’t explain why the adult line already shows 6 before the infant bag is counted.

Has anyone flown a similar setup and seen this? Mostly curious what check-in actually honored at the desk, especially whether both the Gold extra bag and the infant bag were allowed. Thanks.

https://preview.redd.it/nzayos3hjuah1.png?width=1206&format=png&auto=webp&s=c8c2995cae0045d2dd9d0c781841bd8add8102d9

https://preview.redd.it/lca9x04hjuah1.jpg?width=1206&format=pjpg&auto=webp&s=eb29655c00d4e6dc42744243b1ed011e0d3570c0

Air France has a policy that if you book economy comfort seats they will originally let you book the seats, then quietly remove your seat assignments a few days before the flight. I don't have enough karma to post the images of the chats I had in France that confirmed this policy but I've included the transcript below (If anyone tells me a way around that probation I'm happy to post them).

Also, if anyone knows any other forums where this information would be useful, I'd love suggestions. I currently am in considerable pain as I had no choice but to fly home without the extra legroom, as last minute first class upgrades are insane, and I'd love to stop other tall plus-size travelers from making the same mistake I did. At least then it will feel like all the pain I am currently experiencing can be good for something!

P.S. As there seem to be a couple of common confusions I am addressing them here: Air France added a new "Economy Comfort" to their long-hall flights. These are not either bulkhead or premium economy seats. There is a press release about them in 2025 and you can see them if you look at Air France seat maps. These are the seats they will allow overweight people who need an extra seat to purchase with the reassurance they do have raisable arm rests, then take away the seat assignment before the actual flight.

------------------------------------------

Air France Agent:

I have checked your booking and can confirm that you purchased:

one extra seat for comfort, and
two paid seat upgrades to Economy Comfort.
Please note that when an extra seat for comfort is purchased so that two seats are reserved for the same passenger, this is only possible in Standard seats or Duo seats. For this reason, the paid Economy Comfort seat options have been disassociated from your Paris–Atlanta flight.

Based on your current booking details, you are now assigned to seats 27E and 27F.

As for the amount paid for the Economy Comfort seat option, this can still be used as a voucher for seat payment on a future flight. The EMD (Electronic Miscellaneous Document) is valid for one year from the date of ticket issuance.

Next message after I asked to confirm they were doing this because I paid for the second seat because I was too overweight to fit in a normal seat:

I understand your concern, and I’m very sorry for the confusion and frustration this situation has caused.

Based on the booking conditions, an extra seat for comfort can only be combined with Standard seats or Duo seats. However, seat selection and paid upgrades are not automatically blocked at the time the extra seat for comfort is purchased, which is why those seats may still appear available for purchase initially.

I sincerely apologize for the inconvenience caused and for the inconsistent information you were given regarding your return flight.

Repost to

So we are flying AF from SFO to CDG to ELC ALC on Friday. I usually get a little gift of See's chocolates for the crew before a flight like this and it's usually very appreciated.

But with AF, I feel like giving an AF crew chocolate is like carrying coals to Newcastle. Although, I once gave an LH crew See's chocolates and they were very appreciative, so maybe I'm overthinking this.

Any ideas for alternative gifts? They need to be able to fit in my backpack. They need to be TSA-happy. They should be the kind of thing the crew can share.

Or do I just stick with the See's?

EDIT: I can type god. I promis.

I'm honestly in shock right now and wondering if this has happened to anyone else.

About 5–6 days ago I bought a ticket with KLM. They charged my card, emailed me a confirmation with a booking code, and I even added the trip to the KLM app. Everything looked completely normal.

Fast forward to this morning. My flight is supposed to leave at **9:00 PM tonight**, but when I opened the app, my booking had completely disappeared. It was also gone from the website.

I called KLM customer service, and the agent told me, "You don't have a ticket."

I said, "What do you mean? You took my money, sent me a confirmation email, and I've had the booking in my app for days."

She just kept saying that the booking doesn't exist.

The craziest part? **The flight is still operating.** They're still selling seats on it.

I'm already at an airport hotel because I planned everything around this trip. Their solution was to either:

* Buy a new ticket for tomorrow for **about $600 more**, or * Get a refund for my original ticket, which could take up to two weeks..

How is that an acceptable solution? If this was KLM's mistake, why am I expected to pay hundreds of dollars more because they somehow erased my reservation?

This honestly feels like a scam. You buy a ticket days in advance, they take your money, send you confirmation, then on the day of travel the booking magically disappears and your only option is to pay a huge last-minute fare.

Has anyone experienced anything like this with KLM (or any airline)? Is there some explanation for this that I'm missing, or is this as outrageous as it sounds? I'm honestly at a loss.

https://preview.redd.it/g17cegqipoah1.png?width=1275&format=png&auto=webp&s=6dc35148c4589c171531cc19b3950e0594c9221e

are 1h45min enough time to make the transfer, im more concerned for the bags than myself due to prior negative experiences at CDG? thanks alot!

We had a transferring flight from Sevilla to Paris and to Copenhagen the other day, when Air France lost our luggage on the way and when we were at copenhagen, it didn’t come. It has already been 5 days and we still haven’t gotten any update yet. Should I be worried that Air France will loose our luggage? Ive checked world tracer and it says continuing tracing. What should I do

When my bag was initially lost they said it would be on the next flight out and could be back to me by that night. I flew from GOT —> CDG —> SFO on a Delta/Air France partner flight.

My checked suitcase made it through just fine, but when checking in at GOT, there was an option to “check your hand luggage as space is limited on the flight”.

I thought sure, it printed a similar bag tag except it said “HAND” on it, then checked my duffle bag full of souvenirs as well.

When I arrived at SFO they called me and about 5 other people’s names on a speaker & told us at the information desk our bags had been delayed. Apparently the family next to me also had their son’s duffle bag delayed.

I’ve called for six days straight now and all they can say is “it’s in tracing.”

I’ve been flying for years and never had a bag lost. I’m worried that if they truly knew where it was it would have already been on one of the next flights from CDG to SFO. When the bag was initially lost, the first agent I spoke to at SFO claimed that it made it on the first flight from GOT to CDG but did not make it from CDG to SFO. Now, no one I speak to on the phone has any information about anything. I don't even know if CDG is responding to the follow-ups about finding my bag.

I'm really worried. Has anyone heard success stories in this scenario?

Recently became AF gold which is updated on the Air France / Flying Blue Website. I inputed my AF FF account into some upcoming Delta bookings. My understanding is that I can selected main preferred seats now, but comfort not until < 72 hours prior to departure.

Surprisingly, Delta is still showing cost for preferred seats. Is there something I am doing wrong or misunderstanding here?

We are booked in regular economy, not basic economy.

https://preview.redd.it/5uzc6gtmeeah1.png?width=1008&format=png&auto=webp&s=2f0e5ac63dfc65648e062d3ed81a2d8f0a685725

Delta Airlines has lost its way.

I was a loyal customer for over 20 years. However, my recent flight to and from Europe was an disaster.

1. DELTA outsourced europe travel to "partners". When we bought our last international flight Delta placed us on Air France for the Atlanta to Paris and Paris to Toulouse segments. The problem is Delta appears to be using Air France as a way to reduce costs and increase profits at their customers expense. For example, my wife and I paid for upgraded tickets so we could select seats together and paid for the additional checked bag six months in advance of our travel date. The cost for this so called upgrade was about $250 per ticket. However, within 30 days, both Delta and Airfrance began changing flight times to the point where we could not possible make our connecting flight. In addition, Air France began changing our seat assignments on all flights with no notification prior to the flights. We would show at the Air France gate not knowing if we would be put on a flight or even sit together.
2. In one case, we were denied boarding even though we had boarding passes and tickets in hand and were on time at the Air France gate. We were told at the gate that we were denied boading because we had a low priced ticket and put on a later flight from Paris to Toulouse even though a very large number of passengers were allowed to board. Air France apparently does not honor a first come first serve basis. Rather, they reschedule seating and boarding based on the highest priced tickets and profit. What a surprise it was to be treated like third class citizens by Air France.

Did Delta do anything to help? No. Delta told me to contact Air France and work directly with them to resolve the boarding denied issue even though my French is very limited. Keep in mind the tickets were bundled and sold by Delta who promptly washed their hands of the Air France service issues and lack of response by Air France. On the return flight from Paris to Atlanta our seat selection was suddenly canceled by Air France. We were told by the Air France check in agents they could do nothing to help and we had to ask for assistance at the gate. at the Air France gate, we were arbitrarily assigned new seats at the very back of the plane which is quite noisey and reaked of bathroom smells.

3. The icing on the Delta cake was when the Delta App failed in the Atlanta airport. The app showed the departure gate and time which we monitored every few minutes only to discover at boarding time by consulting with a Delta employee that the gate had changed. The Fly Delta app never did catch up to the 3 gate changes made by Delta in Atlanta. We had to stop using the Delta App and instead stared at the scheduling boads at the gate to gain accurate information. Thank goodness we always travel with paper tickets just in case of computer failures.

Delta has obtained my vote of no confidence. We will never fly Delta or Air France if humanly possible.

For everyone else considering flying Delta - Caveat Emptor.