r/AirFranceKLM

Hi everyone,

I have an upcoming flight from YYZ to CDG to DLA, on November 21st. I was going through my booking and saw i could upgrade my cabin from Eco to PE for Just 273CAD. I told myself i was going to do this on a later date, but when i checked afterwards, the price had increased to 966CAD to upgrade, just in the span of 2days. But the PE seats still look empty on the seat maps. Has anyone experienced this before? Are there any possibilities for the price to go down again? or i will have to wait until check-in opens?

Thanks.

I have air booked on Air France for an upcoming trip to Europe. The flight home from CDG to BOS is Delta One and the flight from BOS to RDU had us in first class. I logged in to check our flights because I'm OCD and the last leg has us in economy. I contacted the travel agent because it was a package travel deal we booked. They said to give it 24-48 hours and to reach out to them again if it isn't fixed. I checked on Delta's website and there's still enough seats for us in first class. What should I do next? What are my rights? I don't want to fly economy when for months I've been booked in first class. Thanks in advance.

Hi everyone,

I’m looking for some advice regarding an issue with Air France that has become quite frustrating.

Context

I was flying to France urgently to see my father, who was hospitalized in very serious condition. Timing mattered.

Outbound flight

• Flight cancelled due to a technical issue → 24‑hour delay.
• Hotel provided was far below Business Class standards.
• Meal cost: $54.62 CAD, including $16.62 CAD out of pocket despite the voucher (this part has been reimbursed).
• Replacement aircraft had no WiFi, which significantly downgraded the Business experience.

Return flight

• Couldn’t check in online.
• Conveyor belt failure at the terminal → impossible to check in at the Business counter.
• Gate changed without clear communication.
• A350 with no WiFi and a very limited entertainment system.
• Additional 30‑minute delay due to gate unavailability.
• Extra parking fees: $53 CAD, directly caused by the 24‑hour delay of the outbound flight.

Air France’s response

They agreed to:

• reimburse the meal ($54.62 CAD)
• pay the €600 CE 261 compensation

But they refused:

• the $53 CAD parking fees
• any Business Class goodwill gesture
• any recognition of the degraded service
• any consideration of the personal impact (urgent trip to see my hospitalized father)

Their justification:

“The additional losses are not reasonably induced.”

Even though the parking fee was directly caused by the cancellation and delay.

My question

Has anyone dealt with similar refusals from Air France?
Is the French Travel & Tourism Mediator effective in cases involving:

• “reasonably induced” expenses,
• degraded Business Class service,
• partial reimbursement?

Any advice or shared experiences would be appreciated.

Had a flight from the US to CDG by AF. The food was terrible. The disembarking was only by ONE bus!!! Because of this, it took them like an hour to take everyone out!!! I saw many people, including me, losing their next flight. Several elevators in CDG were broken as well. I try my best to not use Air France anymore!

I have a 14 hour layover at CDG. My first flight lands at 20:25 and my next flight leaves the following morning at 10:10. I am flying AF business class both legs. Is there any sleep pod option at the AF lounge? Anywhere to shower? Is the lounge open overnight? Any tips or advice are appreciated!

Posting because I'm out of options with their customer service and curious if anyone's seen this.

Timeline, all on one booking (Vancouver to Paris, later rerouted via Amsterdam):

April 16: Booked round trip, $1280.67. Fine.

May 12: Bought a Premium cabin upgrade, both directions, $1214.90. Fine.

June 9: Changed my outbound routing, paid $343.40 difference. Fine.

June 20: At check-in, took a business class upgrade offer and paid $1401. Instead of an upgrade confirmation, I got a "Reservation confirmed, your booking has been modified" email. Opened it: same flight numbers, same dates, same times, same Premium cabin. Same seat. Nothing changed. I was not upgraded.

June 20, later: Contacted them, was told not to worry, it would be refunded. Retried the upgrade, this time it worked, separate charge of $906.70. Got the actual upgrade.

So three transactions processed correctly and one that produced literally nothing.

What happened since:

Multiple agents told me contradictory things. One said my return flight was "unchanged and has not been modified." Another said I had validated "a modification for the same date and in the same class." Both are admissions that nothing changed, yet I was billed $1401 for a "modification."

My own fare rules state modifications are free unless the new ticket is more expensive. It was the identical flight.

A customer service agent approved a refund in writing, with a refund reference number.

Days later: automated rejection email. No amount, no reason.

I sent a detailed timeline. Response: my ticket was booked in cabin W, I flew in cabin W, so no refund. Which was never what I was disputing. I was complaining about being charged twice for the same ticket, not about my cabin.

Final response: "there is nothing more I can add to our previous message."

The part I still can't get past: I bought the business upgrade separately for $906.70. You can't buy the same upgrade twice, same day, at two different prices. The $1401 bought nothing.

Filing a credit card dispute this week. Has anyone had this happen, an upgrade attempt at check-in silently processing as a paid rebooking to the same flight? Curious whether it's a known bug.

As the title says, my cabin class was downgraded and I received no refund. Looking to see what paths for resolution there are. For reference, this flight has not occurred yet.

Earlier this year, I purchased roundtrip tickets for my family and myself from the USA to Kenya with one stop at CDG. That same day, we purchased upgrades from economy to premium economy for the outbound flight only.

Fast forward to last week, we decided we want to extend our trip by a few days so I can in to adjust our return flight. The rep I spoke with assured me twice that this change only affects the return flight and that my outbound would stay in premium economy. The difference in fare for the new date was roughly $200 for all 3 passengers.

Once I paid, the app updates and has us in economy on both outbound and return. I called back in and KLM says they have no record of an upgrade to premium and that I can pay $2k to upgrade to premium. They want me to pay for an upgrade to premium that I already paid for and it is not being acknowledged. I tried to get this escalated to a supervisor or someone above the rep and they insisted that they have to escalate on their end and I have to wait 24-48 hrs for a resolution.

It's been nearly 48 since I called. Do you all recommend any other paths I can take for escalation or resolution on something like this?

Update: called back after 48hrs and the rep was able to help me get my original booking back.

Hi,

I had a AF flight that was cancelled. I have filed EU261 + expense compensation claim on their website and provided the necessary documents 6 weeks ago. I still have not received a response despite many follow-ups.

Any advice? Thanks.

MIA TO CDG for $300. About 15 open seats. Will this go down as we get closer to departure? 24 hours away.

This was a Delta flight booked through Air France. The confirmation email came through after purchase, but a month later at check-in there was no booking.
Tried chatting with "support" via WhatsApp and Messages but after the bot said "you have no booking" I was put into an agent queue. It's been 24 hours and no one has responded about what happened to this ticket. This has been the most unprofessional BS treatment ever, and I fly a lot. There need to be consequences for treating customers like garbage.

Hi everyone,

I’m flying with Air France soon and my ticket includes the standard personal item allowance (40 x 30 x 15 cm).

I want to bring my old small Adidas duffel bag (Size S). Its official dimensions when full are roughly 45 x 23 x 20 cm, so technically it exceeds the limits on length and depth by about 5 cm.
However, the bag is completely soft-sided and will not be packed to full capacity.

Has anyone had experience with Air France agents being strict about soft duffel bags as personal items? Does as long as it fits easily under the seat / in the sizer work, or do they strictly enforce the uncompressed bag dimensions at the gate?

Thanks for your advice!

Curious is anybody knows or has an idea what the strategy is for AirFrance/KLM.

Now with KLM moving to cheaper fare tickets without full hand luggage included and limited free service on European flights. Will AirFrance follow after a while, or will they make more of a distinction between the two airlines?

I know SAS already has a similar set-up, and focussing on upping their quality on intercontinental flights. So KLM and SAS will be very similar to each other.

So idk if this has or will make the news but I flew from Mallorca (PMI) to CDG today and our flight was delayed on the tarmac at CDG, meaning we were delayed from disembarking, because they found a snake on the plane. So that was already a whole thing.

Because of that, me and about ten other people were denied boarding on our flight back to the US and were rebooked for tomorrow AM. We all sprinted through the airport and made it to the gate before final boarding but the gate agents refused to allow us to board.

I’m now in a hotel and have a seat on a flight tomorrow AM but I don’t have my bags or anything other than what I carried onto my first flight. Am I entitled to anything? The customer service agent who rebooked me said I should call and try to get a refund or some kind of compensation but I’m not familiar with EU regulations or consumer protections but I assume they’re better than the US lol

I'm going on a trip where the first leg is run by Delta. Delta cancelled their flight so KLM/AF rebooked me for a flight that lands 2+ hours later (no extra charge). I asked for compensation and KLM/AF said no and that I'd have to take that up with Delta since they were the ones operating the flight.

Follow-up to an earlier post.

I booked a one way flight for me and the GF from SAN to AMS to DBV with a tight one hour layover. Importantly, I did this before EES was fully implemented.

The ticket is FLEX and I used 2 vouchers (service-related) worth roughly $550 total, which I think expire in October 2026. I later spent maybe $220 USD to do a minor upgrade to Economy Comfort.

I've been keeping an eye on things, and EES seems like a real mess at Schiphol Airport. I've also noticed a couple of cancellations within the last month or so, and several flights, including yesterday, that may have showed an “on time" arrival, but were nearly 15 minutes late, which would have made it difficult to make the connection, imo. If we miss the connection, we'd be in DBV at midnight, if we're lucky, rather than noon.

Based on these operational concerns and personal risk management, I've decided that this connection is simply too risky and have booked a much longer flight on a competitor, albeit with more doable layovers of 2 to 2.5 hours.

I believe I can cancel a FLEX ticket at any time and get back what I paid for it. In terms of the Economy Comfort fee and the vouchers, not sure what they can or will or won't do.

To be clear, I am not making any demands, claiming EU261 or anything like that. But if they could do something as a courtesy, specifically refunding the Economy Comfort fee, and especially reissuing those vouchers with a later expiration date, that would be amazing.

Our next planned trip is to Singapore in November 2027, so it could be tough to use those vouchers before they expire in October 2026.

Again, I'm not making the change due to finding a "better deal", but rather, due to operational considerations and personal risk management.

Thoughts?

Hi guys just wanted to aee if this was worth it for a 9h5m flight from Delhi to Paris from economy to business. Seems like the new retrofitted 777-300 as well. Is air france business class that good to justify this upgrade? thanks for your feedback

I was supposed to fly out from Cantania on the 12th of August with KLM. Due to Etna’s eruption all flights from Cantania was cancelled. Following this I was rebooked to a flight on the 15th. On the morning of 13th I found a flight from a competing carrier (flying from Palermo) which I booked and asked for a refund of the KLM flight.

I subsequently filed an assistance claim under duty of care for the the night 12-13th with KLM which has been refused. Stated reasons for refusal are 1) force majure due to eruption 2) that I never flew with them on the 12th. Hence losses were ”to remote to be expected”

Is their refusal correct? I am only seeking reimbursement for the costs incurred, not an additional cash compensation.

Additional information:

I was never offered any assistance despite talking to KLM support 3 times (to confirm actual cancellation as it said the flight was supposed to operate from Palermo on Catania airport’s website).

It was an outbound flight as I had flown down to Palermo with a different carrier.

When the cancellation was confirmed I was already on a bus towards Palermo in an attempt to make the flight. Hence the accomodation was located in Palermo.

The flight was booked through a travel agency.

Any help is appreciated!

Any news out there, if this is more widespread?

Edit: Even though we landed in 2G and our flight to the U.S. was taking off in 2E and was already boarding as we were still on the inbound plane, we made it!