u/TheForce627

As the title says, my cabin class was downgraded and I received no refund. Looking to see what paths for resolution there are. For reference, this flight has not occurred yet.

Earlier this year, I purchased roundtrip tickets for my family and myself from the USA to Kenya with one stop at CDG. That same day, we purchased upgrades from economy to premium economy for the outbound flight only.

Fast forward to last week, we decided we want to extend our trip by a few days so I can in to adjust our return flight. The rep I spoke with assured me twice that this change only affects the return flight and that my outbound would stay in premium economy. The difference in fare for the new date was roughly $200 for all 3 passengers.

Once I paid, the app updates and has us in economy on both outbound and return. I called back in and KLM says they have no record of an upgrade to premium and that I can pay $2k to upgrade to premium. They want me to pay for an upgrade to premium that I already paid for and it is not being acknowledged. I tried to get this escalated to a supervisor or someone above the rep and they insisted that they have to escalate on their end and I have to wait 24-48 hrs for a resolution.

It's been nearly 48 since I called. Do you all recommend any other paths I can take for escalation or resolution on something like this?

Update: called back after 48hrs and the rep was able to help me get my original booking back.

With all of the negative attention and feedback received because of the removal of multipoint turn, this was your chance to make it all better for your existing customers.

With this latest update where multipoint was enabled again, more software features were added for the newest line of mowers. Instead of using this as an opportunity to bring features to older mowers that are completely capable of handling them you guys double down on icing out older mowers. I can almost guarantee a show of good faith like that would have been well received and would have been the main focus instead of how you all messed up.

Removing capability unexpectedly and locking features to new mowers only is not how you get your existing customers to stay with you and purchase new devices. It causes them to look elsewhere. People are legit talking about not purchasing from this brand anymore. Two of my neighbors and myself have been having discussions on what brand we’re moving to next when our LUBAs give out. Initially it was because of the lack of support but this whole multipoint turn debacle was the straw that broke the camel’s back. Of course there’s plenty of talk online too.

I feel like this was a real opportunity for Mammotion to make things right but I can’t see myself supporting this company and spending nearly $3k on another mower in the future.

I love having nice stripes in the lawn but it seems like it’s impossible get straight lines with multi-point turn on. It always tries to start down the cutting lane before it’s fully turned around and lined up, resulting in squiggly lines. Tank mode turns properly and gets the lines nice and neat but obviously rips up the yard. Is there anything else we can do since we don’t get anymore updates?