Sonos/Alexa help....can't figure it out
Hey all. I'm pretty technical but cannot solve this one. I updated to S2 finally and also running Alexa+. I have a group of 3 speakers, that play music when I ask Alexa to do it. (none of the sonos have Alexa built in). ever since the update when I ask Alexa, music will either play on 2 of the speakers, or the 3rd. Sonos shows them all grouped either way. but volume will only come out of 2 or the 1. no idea why. if I ungroup and regroup, still nothing. this is ONLY when I play asking Alexa to play music.
they are set as preferred speakers in the group. I have disabled and reenable the skill, deregistered devices, deleted devices, rebooted them, removed the group, renamed the group, taken the Alexas out of the group, etc. If I play directly from the Sonos app, everything works fine. Sonos tried everything and says it's an Alexa issue, which currently are zero help. so I am here. any help is very much appreciated.