u/phillip_mcmahon

I logged into my account, all was good. Used a 2FA code sent to my email.

Noticed that my mobile number was outdated and went to change it. In attempting to do so I was logged out of my account and a password reset link was sent to my email.

Clicking this requires access to my old mobile, which I no longer have.

I see no way to contact support without logging in. I'm stuck.

Does anyone know what I can do in this situation?

I have the correct PPPoE details, am getting an IP, customer support confirm I am connected.

However traffic is not flowing. I suspect an MTU issue, but I can only see an option to use a new config item for an MTU of 1500.

I can connect to a external VPN and things work correctly, so there is definitely a working connection in the mix. But without the VPN connection (which I assume solves the MTU through encapsulation) nothing is really working.

Has anyone got advice/guidance of what is needed to get this thing working correctly.

Just got a U5G Max device. Installed on the WAN port of my UCG Fiber device. Working SIM installed. Using PBR, I can push traffic via the SIM connection. All works fine. However, when I attempt to make the U5G my primary internet route, it goes offline, and I can't get traffic out.

I have no idea. Help :)