r/Fiverr

I’m working with a video editor and I have money in my Fiverr account to use for her- but for some strange reason I can’t find her profile? She is from the UK and I am from the US…so I thought maybe that could be the issue? But I have worked with someone through Fiverr who was over in the Netherlands so I’m not sure why it would be a problem for my new video editor. My new editor even sent me the link to her Fiverr account but nothing pops up. (She is a legitimate source and her account should not be banned.) Any ideas on what’s happening and how it can be fixed? I would like to be able to use the money I have on my Fiverr account to pay her.

More than six months ago, I hired a Fiverr seller with great reviews to design a logo for my brand. After paying them and going through countless revisions, I realised the work was basically AI-generated. It looked so obviously AI that I genuinely felt scammed.

Two days ago, I gave Fiverr another chance and hired a Vetted Pro to audit one of my marketing campaigns. I paid €150 because I wanted someone to actually analyse the campaign, identify the underlying issues, and give me professional advice.

Instead, I got a very generic, basic AI-style audit covering things like targeting and keywords stuff ChatGPT and Claude had already told me. The whole reason I paid for a professional was because I needed something beyond the obvious advice.

I even asked them directly whether AI was used because I was so dissatisfied.
Honestly, what’s the point of paying premium prices on Fiverr if the work is just being done by AI anyway?

Mira Headhunter: The client is aiming for delivery within 10-21 days. What’s your estimated delivery time for the full build, including scheduling?

Me: one week max

Mira Headhunter: Thanks, I've got your estimate. It isn't exactly what the client is looking for: they need it delivered within 21 days. I'll show it to them anyway, alongside the other proposals, and I've noted the difference.

I mean the title says it all. I needed an issue resolved with someone I paid who did a job which auto-completed and delivered AI horrendous work. I need a refund and support is nowhere to be foundfor more then a week now, not even a 'Hello', just a bot and no support at all. I used to love this site and get freelancers working for me from there, a huge shame since the AI boom it's gone straight to crap.

I logged into my account, all was good. Used a 2FA code sent to my email.

Noticed that my mobile number was outdated and went to change it. In attempting to do so I was logged out of my account and a password reset link was sent to my email.

Clicking this requires access to my old mobile, which I no longer have.

I see no way to contact support without logging in. I'm stuck.

Does anyone know what I can do in this situation?

Yesterday I had a customer's order auto-cancel, to both of our surprise and dismay. The customer put the order in two weeks ago and hasn't submitted the details to start the clock, but that's not new - I actually have an order that was submitted a year ago where a client just NOW submitted the details and we're starting the order. Is this something new?