Just a somewhat unhinged rant..
It is bad enough that we give out water for free to guests with no limit. It *really* chaps my ass when they get ridiculous with it and ask for 4,5,6 waters at a time. I have to *really* suppress my “fck you” face when someone else sees/overhears that and asks for the same thing (and you just KNOW that water hadn’t even been on their mind until they saw someone else get it). All of this happened last night.
But the icing on the cake was some woman called the desk at 4 am and TOLD (not asked) me to bring “two chilled waters, a bucket of ice, and a bathrobe and slippers” to her room and hung up. We are a 50 room limited service 3 star hotel and I am alone at night. We don’t have bathrobes or slippers and she had a kooking.bom rate of $166 about 60% lower than what we were selling. She’d also complained about her first two rooms and was upgraded. (Not by me) Needless to say, I ignored the request and she eventually came and got the room temperature water herself.
Maybe I should think about wrapping up my 35 year run in the hotel industry because I’ve really come to hate most of these people. Like almost hate them by default until given reason not to.