flowtoys is hiring :: Customer Care Jedi
Not sure if this is an OK place to share, but one of our treasured Jedis is sadly leaving us to take over their family business ... so we're looking for a new crew member to join the flowship in Emeryville, California - details below ...
The primary responsibilities in this position are order fulfillment and customer support. You will be packing and shipping orders, communicating with customers, working closely with our production team, and engaging in a range of customer care tasks, including responding to support tickets, fulfilling retail and wholesale orders, and assisting in warranty and the retail shop.
This role is ideal for someone who enjoys focused work, has outstanding organizational skills, and takes pride in staying on top of things and serving people effectively. There is a mix of solo focused work and teamwork; and a mix of computer and hands-on tasks assembling, packing and shipping.
You will be working with a small team that prides itself on exceeding people’s expectations and adding a touch of magic in people’s lives. You will also be an integral part of a dedicated, motivated and fun team in a company that is regarded as the best in its niche industry.
What is Flowtoys?
Flowtoys designs and produces toys & tools that motivate movement and help take people to a state of optimal experience known as “flow”. Our innovative and inspiring products are enjoyed globally in the dance, circus and performance arts, conscious movement, party and festival worlds. We’re a small family business with about a dozen employees, and impeccably high standards of excellence and integrity.
Qualifications
Education & work experience
Bachelor’s Degree preferred; though we will consider community college or technical school certificate, with relevant experience
2+ years experience in an office environment desired
Experience in customer service through digital written communications desired
Abilities in photo editing and web content management a plus
Work habits
Focused, efficient and accurate, strong attention to detail, while able to see the big picture
Ability to work individually without distraction, and cooperatively in a team environment
Articulate in writing and speech, listens carefully, and proactively seeks clarity
First-rate organizational skills
Consistently follows through on tasks and communications
Friendly and upbeat with a positive attitude
High integrity
Keeps cool under pressure: ability to effectively solve problems, exercise sound judgment, and remain poised in the face of challenge
Skills
Strong ability with word processing, spreadsheets and other office applications
Comfortable with various software applications, including task management, shipping, invoicing, support ticket systems
Experience with shipping and logistics a plus
Interest in serving people and making awesome in the universe essential
Remuneration & Benefits
$21-25/hr
Health, vision and dental benefits
Flexible, vibrant work environment
401k after first year
If you’re interested in applying to be part of the flowship,
please fill out this application form - https://forms.gle/KLey2f9w1u6bspfo6 - by 31 August 2026.
