u/pumfr

▲ 1 r/GooglePixel+1 crossposts

Can't activate Pixel 11 Pro on AT&T Network MVNO

I've been trying to get a P11Pro and a P11ProXL activated through an MVNO on the AT&T network. They state that they can't do anything about it because the AT&T IMEI checker (here) shows that the phone is not compatible. Since I'm not an AT&T customer, I can't do anything to get past the dumb AT&T AI chatbot to see if I can get someone to update their compatibility database. I'm escalating with the MVNO, but that's been a dead end so far today.

I contacted Google support to 1. Verify that the phone is, in fact, compatible, and 2. see if they could do anything to get AT&T to update their compatibility database; they did verify that the phone is compatible (Google Fi is an AT&T MVNO, and it would obviously work with that), but that the compatibility list is entirely on AT&T to update.

Does anyone have any suggestions on how to proceed? I'm sure that if I wait a week or two they'll get around to it, but I'm hoping someone, somewhere in the depths of the Reddit community has a line to the ear of the right people to get this fixed. It's a bad look for AT&T, particularly when early adopters want to use their shiny new toys.

Edit: Google Fi is T-Mobile (despite what Google support told me LOL); but as others have said below, other AT&T MVNOs are able to activate the Pixel 11 models.

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u/pumfr — 7 hours ago