How can I follow up with my PLDT Prepaid wifi application?
Hello. I applied for Prepaid Fiber wifi and got approved last June 20th then nagbayad na ko nung initial fee na 999. Then I received sms the same day na may pupunta na technician pero wala naman. Then I received an email last June 23rd from PLDT Home Online regarding another approved application but different account number na. I also received a separate email asking for proof of payment, in which I sent proofs for the initial account number l was approved for. Then later on I received sms that my service was cancelled. I am confused if it is meant don sa other account number.
I checked with 171 with the account number I already paid for pero it says that it was approved. Then I checked sa online application tracker and it says that it was cancelled.
Any advice regarding this? Thank you 🥺