u/rainxxshl

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Hi! Has anyone experienced this with BPI before?

I received a ₱5,600 transfer from BDO to my BPI account around 12:10–12:15 AM. It went through successfully and my balance went from ₱1,450.17 to ₱7,050.17.

I immediately paid my SPayLater bill worth ₱6,566.90, but the payment failed. However, the amount was still deducted from my BPI balance, leaving me with only ₱483.27.

I checked the app again later, but it wasn’t loading and was showing the piggy bank/maintenance screen, so I assumed BPI was under maintenance.

After some time, I checked again and my balance was suddenly back to ₱1,450.17. I also checked the BDO app to see if the ₱5,600 transfer had been reversed or returned, but it still shows as successful/completed on BDO’s end.

My concern now is that my SPayLater bill is due today. Should I pay it again now, or should I wait for the failed transaction to be reversed/credited back first? I’m worried that if I pay it again, the first transaction might still be credited back later and I could end up paying twice.

Also, what should I do regarding my BPI account/bank? Since it’s the weekend, I’m not sure if I should contact them immediately or just wait until the next banking day for the failed transaction and balance to update.

Has anyone experienced the same thing with BPI? Should I wait a few hours, contact BPI now, or do something else? Any advice would be greatly appreciated. Thank you!

Hi! Has anyone experienced this with BPI before?

I received a ₱5,600.00 transfer from BDO to my BPI account around 12:10–12:15 AM. It went through successfully and my balance went from ₱1,450.17 to ₱7,050.17.

I immediately paid my SPayLater bill worth ₱6,566.90, but the payment failed. The amount was still deducted from my BPI balance, leaving me with only ₱483.27.

I checked the app again later, but it wasn’t loading and was showing the piggy bank/maintenance screen, so I assumed BPI was under maintenance.

After some time, I checked again and my balance was suddenly back to ₱1,450.17. I also checked the BDO app to see if the ₱5,600.00 transfer had been reversed or returned, but it still shows as successful/completed on BDO’s end.

My concern now is that my SPayLater bill is due today. Should I pay it again now, or should I wait for the failed transaction to be reversed/credited back first? I’m worried that if I pay it again, the first transaction might still get credited back later and I’ll end up paying twice.

Also, what should I do regarding my BPI account/bank? Since it’s the weekend, I’m not sure if I should contact them immediately or just wait until the next banking day for the failed transaction and balance to update.

Has anyone experienced the same thing with BPI? Should I just wait a few hours for the balance and failed transaction to update? Thank you!

Hi! Has anyone experienced this with BPI before?

I received a ₱5,600.00 transfer from BDO to my BPI account around 12:10–12:15 AM. It went through successfully and my balance went from ₱1,450.17 to ₱7,050.17.

I immediately paid my SPayLater bill worth ₱6,566.90, but the payment failed. The amount was still deducted from my BPI balance, leaving me with only ₱483.27.

I checked the app again later, but it wasn’t loading and was showing the piggy bank/maintenance screen, so I assumed BPI was under maintenance.

After some time, I checked again and my balance was suddenly back to ₱1,450.17. I also checked the BDO app to see if the ₱5,600.00 transfer had been reversed or returned, but it still shows as successful/completed on BDO’s end.

My concern now is that my SPayLater bill is due today. Should I pay it again now, or should I wait for the failed transaction to be reversed/credited back first? I’m worried that if I pay it again, the first transaction might still get credited back later and I’ll end up paying twice.

Also, what should I do regarding my BPI account/bank? Since it’s the weekend, I’m not sure if I should contact them immediately or just wait until the next banking day for the failed transaction and balance to update.

Has anyone experienced the same thing with BPI? Should I just wait a few hours for the balance and failed transaction to update? Thank you!