Weirdness with an Amazon disc return--has anyone else seen anything like this? (I realize this may be OT enough to be removed.)
I ordered Shout's first Herzog collection and it came obviously used--no shrinkwrap and the cardboard case was slightly damaged in three places. The discs seemed okay, but I wasn't about to test every one, and I was annoyed they'd sent a used item in the first place so I started a return.
First, they didn't offer the option to replace with the exact same item, even though they still have it in stock. I was offered an exchange for a different item from two lists --one based on my browsing history and the other on my wish lists.
Then, when I chose a refund, it offered me Whole Foods, Sheetz (?) and Rent-a-Center (???) as the free drop off locations. UPS Store cost $1.00. The UPS Store is far more convenient so I chose that and it tried to push me to choose one of the free options.
I don't think I've ever done a return of an in-stock item and not been offered an exact replacement, and I've DEFINITELY never been charged a dollar (or anything) to drop off at a UPS Store. Is this UPS Store charge a new thing or have I just never encountered it before? I think I vaguely remember Sheetz taking Amazon returns, but I don't remember it being an option for me before. And Rent-a-Center? I could have even sworn that company still existed.