

Unable to redeem flights on Scoot due to no First Name
I tried to redeem spontaneous escapes on Scoot with miles using their online booking system and it's connected to KF, which lists my entire name as my last name (as per the MRZ on my passport). It throws an error when I proceed because apparently I can't book a Scoot flight without a First Name (the field is uneditable).
Scoot support told me to ask KF to change my first name, but KF support is telling me that I shouldn't change my First Name because it has to accurately reflect my passport name.
My question is, what the hell? Ain't no way others like me with Malay or Indian names wholly listed as Last Names have never redeemed flights with miles on Scoot's website before. Am I missing something here? I'm at my wit's end!