A big thank you to the SQ321 crew last Tuesday
I know there’s a bunch of crew in this sub so maybe some of the crew will see this or pass it on. Separately, I’m happy to express my gratitude publicly as credit where credit is due.
I was en route LHR to SIN on SQ321. Over Romania I connected to WiFi. I received a flood of messages from my siblings that my mother was in the final stages of her life and that I needed to get back to Adelaide as quickly as possible—I was meant to be connecting on to Melbourne where I now live.
I was emotional and felt completely helpless and the crew were absolutely brilliant and brought great comfort.
Unfortunately, soon before our descent into Singapore I received the message that my mother had passed away.
The crew helped me be one of the first off the flight as I really needed to call family. They moved me toward the front of the plane and let me disembark with the BC passengers.
I was meant to have a 55 minute connection to a MEL bound flight—this had shrunk to 25 minutes as we were delayed arriving.
On disembarkation I quickly made my way to the transit desk to change my flight to a later ADL bound flight.
The transit desk staff were great too and helped me secure the last available seat on the next flight. In BC fortunately as the thought of another 6 hours in economy wasn’t something I was looking forward to.
I arrived in ADL 30 minutes early and was grateful to be with family after a roller coaster of a day.
Singapore Airlines and the Changi ground staff made a highly stressful and emotional experience hassle free and supportive. I wouldn’t have wanted to have this experience on any other airline.