Searching using Redeem Miles no longer shows availability with a low balance?
Previously, when searching for award availability, you could choose Redeem Miles on the Booking page and Singapore Airlines' website would show you the availability and if a Saver award is available. I'm not sure when it changed but if I don't have enough miles in my account, it won't even show me if an award seat is available. It simply displays the error message:
Unable to proceed
Unable to proceed because your current miles balance is insufficient for flight redemption searches. To view available flights and the miles required, browse flight options.
Attempting to "browse flight options" shows a similar error. Two questions.
Does Singapore Airlines no longer allow searching for reward flights if you don't have sufficient miles for that flight?
How do I confirm if a saver or standard award flight is available before transferring miles to cover?
Am I missing something here? And yes, I am logged in.