u/rj3_cr

I’ve honestly never experienced customer service this disappointing from a premium brand like Bang & Olufsen.

I returned my order over a month ago, and after there was no movement on the parcel, they opened an investigation with their logistics partner and I was explicitly told in writing that if the parcel couldn’t be located within 21 business days, it would be considered lost and I would receive a full refund.

The entire timeframe passed, so I contacted them expecting the refund they’d promised. Instead, they’ve now told me they need even more time because they’re still waiting for their logistics partner.

It’s been nearly 2 months since I returned my order and I’m without my product or money. This whole experience has been genuinely stressful.

Being told one thing and then something completely different has been so frustrating. Each email agent just uses AI to draft up a vague generic answer. I’ve honestly never experienced something like this!

Returned my Oura ring and it was delivered back to their warehouse nearly 3 weeks ago now and still not been refunded. I’ve not had any email confirmation from Oura that it’s been recieved or refund has been processed.

On the email from Oura to track the return on Oura’s site, it still thinks I haven’t sent the item, but when you go onto Royal Mail (the courier) it clearly shows delivered, so the tracking updates are not pulling through to that.

Has anyone had any experiences with returning online orders to Oura and how long it took to refund? The stated 14 business day period has passed.

Returned my Oura ring and it was delivered back to their warehouse last week and still not been refunded. I’ve not had any email confirmation from Oura that it’s been recieved or refund has been processed.

On the email from Oura to track the return on Oura’s site, it still thinks I haven’t sent the item, but when you go onto Royal Mail (the courier) it clearly shows delivered, so the tracking updates are not pulling through to that.

Has anyone had any experiences with returning online orders to Oura and how long it took to refund?