Laptop battery drained within 5 minutes
Hi everyone, I'm trying to figure out an issue with my HP 14-em0xxx.
Recently, my laptop started losing battery extremely quickly. It can go from fully charged to basically dead in just a few minutes when I unplug it. The laptop itself works normally while plugged in. I initially thought the charger was the problem, so I bought a new charger, but the issue is still happening. I ran HP's built-in Battery Check through the UEFI/System Diagnostics, and it says the battery is fine, and I also did a Windows battery report and shows the battery is 100% capacity, so I'm confused because the battery appears healthy according to both HP's diagnostics and Windows, but in actual use it drains extremely quickly.
Does anyone have any idea what could be causing this? Do I need a new battery? Is replacing a battery hard, and how do I figure out which battery is required for my laptop (It's an HP 14-em0xxx)? I'd really appreciate any ideas on what I should test next before I spend money on another laptop. Thanks