
My customer cannot leave review.
Hi, we are new to Google Business Profile. Currently, my customers cannot leave reviews — it says: "Our policies do not permit contributions to this type of place."
We registered as a sublease Optometry Clinic inside Walmart. I know other similar clinics have their own active Google Profiles with reviews enabled and working fine. So I’m not sure what I did wrong.
I’ve already submitted 2 support inquiries, but both received the same auto-reply:
"Thank you for contacting us about your Business Profile on Google. From the info you shared, we're not sure of your exact issue, but here are solutions to the most common issues:"
Any advice would be greatly appreciated. Thank you!