Invoice Help: Retainer/deposits
I'm new to using QuickBooks for invoicing. As a photographer, I have always used Square. In my business, and in the industry in general, we have a set amount for the work we do, and a retainer that comes from the total price. The retainer is due with the signed contract to fully book, and the rest is due 2 days before the session (or 30 days before a wedding).
I am trying to send my first invoice to a client today through QuickBooks, and when I try to put in an amount for a deposit, it is showing as though the client has already paid that amount. I asked the AI assistant, and it is gaslighting me and telling me that it's not true and the amount it's showing to pay (the amount due after the retainer/deposit is taken off) is what is due after they pay the retainer/deposit. I sent a test invoice to my husband to see with the same info and AI is of course wrong. If I put in a deposit, it is showing it as already been paid for him as well.
I hope I'm making sense because their customer service/chat assistant is no help, and I can't get Google results that are helpful. I need to be able to send an invoice that shows the total, a retainer amount (QuickBooks words it as a deposit, which is annoying, but seems to be something I can't change), and an option to pay the retainer only with the rest at a later date. Is this possible?