u/rudyesquerra

I rarely post negative reviews, but my experience with SKWATTS has been so ridiculous that I feel like I have to warn others.

I placed an order for a 10in Wire Set w/ Kenda Tires AND Pit Brakes / Pads together as part of the same build. I bought the brakes specifically because I was getting the wheel set from them – they were meant to go together.

After my payment was accepted, SKWATTS canceled and refunded the wheel set without notifying me or asking if I still wanted the rest of the order. They just made that decision for me and shipped the brakes anyway.

Now I'm stuck with brakes I have absolutely no use for. They're unused, unopened, in perfect original condition. I reached out to them and asked to return them for a refund. Their response? "We have a No return policy, All purchases are final."

Here's the thing – no-return policies are for buyers' remorse. That's not what this is. This is a seller who failed to fulfill the complete order and then left me with parts I only bought because I thought I was getting the wheels too.

When I explained this to them, their customer service was incredibly dismissive. They kept saying "the brakes work with any pit wheels" as if that somehow made it okay. I told them I don't want to buy wheels from another company – I wanted the build I originally ordered. They refused to see my side at all and basically told me "too bad."

To make it worse, when I said I would dispute the transaction with my bank, they threatened me, saying they would share my chat history and "nasty language" with the bank. Real professional.

Look, I'll be honest – I got frustrated and cursed at them after they kept giving me the runaround. I shouldn't have done that. But their refusal to help came BEFORE that. The swearing didn't cause the problem – their terrible policy and dismissive attitude did.

Bottom line: If you order from SKWATTS and they can't fulfill your full order, don't expect them to work with you. They'll take your money, ship what they feel like shipping, and hide behind their "no returns" policy even when they're the ones who created the problem.

Buyer beware.

\"Customer Service\"

I rarely post negative reviews, but my experience with SKWATT has been so ridiculous that I feel like I have to warn others.

I placed an order for a 10in Wire Set w/ Kenda Tires AND Pit Brakes / Pads together as part of the same build. I bought the brakes specifically because I was getting the wheel set from them – they were meant to go together.

After my payment was accepted, SKWATT canceled and refunded the wheel set without notifying me or asking if I still wanted the rest of the order. They just made that decision for me and shipped the brakes anyway.

Now I'm stuck with brakes I have absolutely no use for. They're unused, unopened, in perfect original condition. I reached out to them and asked to return them for a refund. Their response? "We have a No return policy, All purchases are final."

Here's the thing – no-return policies are for buyers' remorse. That's not what this is. This is a seller who failed to fulfill the complete order and then left me with parts I only bought because I thought I was getting the wheels too.

When I explained this to them, their customer service was incredibly dismissive. They kept saying "the brakes work with any pit wheels" as if that somehow made it okay. I told them I don't want to buy wheels from another company – I wanted the build I originally ordered. They refused to see my side at all and basically told me "too bad."

To make it worse, when I said I would dispute the transaction with my bank, they threatened me, saying they would share my chat history and "nasty language" with the bank. Real professional.

Look, I'll be honest – I got frustrated and cursed at them after they kept giving me the runaround. I shouldn't have done that. But their refusal to help came BEFORE that. The swearing didn't cause the problem – their terrible policy and dismissive attitude did.

Bottom line: If you order from SKWATT and they can't fulfill your full order, don't expect them to work with you. They'll take your money, ship what they feel like shipping, and hide behind their "no returns" policy even when they're the ones who created the problem.

Buyer beware.