Failed Money Transfer: How to Contact Japan Post Bank
Hello!
I recently did a direct bank transfer to an artist I'm commissioning in Japan. Their bank is Japan Post Bank and for whatever reason (probably thinking the transfer was suspicious because it was a large amount and the artist had never gotten a transfer before) they denied it. The money has yet to return to my account and it's currently been over 10 business days (granted, that's about what it took to send it). I'm nervous because of how much money it was and my bank says they can't contact the intermediary or Japan Post Bank? Apparently, they don't even know it's been denied because the denial notice would arrive at the same time the money does.
Anyway, does anyone know if I'm able to call anyone at Japan Post Bank as a non-Japanese speaker and see what's going on? The artist I'm working with says that the representations wont tell them any information because it's not their money.
Any help is appreciated! Thanks!