Tried to activate Tbox ambient with Tmobile Sim. They said it is locked?
Can anyone please offer some advice on how to get data with a 2024 CarlinKit tbox ambient? I have the current Tmobile tablet plan with unlimited data and a physical Sim. I installed the Sim into the device. It shows the meid on my tmobile account and the device registers the Sim as tmobile. It just doesn't supply any data or connectivity.
I called Tmobile today and they said that the device is locked. Like it is a phone locked to a certain carrier. I'm not quite sure what to do next, because to my knowledge they should be 'unlocked' devices that can be used with any carrier?
Any tips would be awesome. Thank you.