When a Customer Acts like They know More than You
Hi. I’ve been at my current retail store for 2 years. Something that annoys me SO bad is when customers act like they know more about the store when I HAVE TO BE HERE EVERY SINGLE DAY.
One example is how we will have product in the same area for YEARS. And someone comes in and goes “oh you must have just moved that around” and i go “haha actually it’s been there for years” and they go “no i know it was actually across the store not too long ago!” BRO IM HERE EVERY SINGLE DAY AND HAVE BEEN HERE FOR YEARS. I get maybe you went to a different location but 99% of our very small beauty stores are set up the exact same. like bro.
ANOTHER EXAMPLE is our bathroom doubles as our stock room, unfortunately. So there’s a big sign that says EMPLOYEES ONLY. NO PUBLIC BATHROOM. It has been this way since this store opened in the 2000s. I’ve had customers straight up tell me they know they’ve used the bathroom here. I know for a fact any employee letting them use the restroom would result in EXTREME discipline and punishment. there is just absolutely no way. omg.
LAST EXAMPLE is people trying to tell ME about our current sales. acting like i don’t have to be trained on these things and review our upcoming sales every month. i get they’re trying to save money but the sign LISTS EXACTLY WHAT ITEM IS ON SALE and since they grab something that’s the same brand BUT NOT AN ITEM ON THE LIST (never a super long list btw and it’s displayed right by the brand) They try and tell me IM WRONG? No sir if it was on sale it would be on the list and THE REGISTER WOULD AUTOMATICALLY DISCOUNT IT WHEN I RING IT UP. they legit try to tell me the register is wrong.
i’m tired haha