In case this helps others - and fuck adobe of course.
I recently tried to cancel my Adobe Acrobat Pro subscription and ran into something I did not expect.
When I signed up, I had no idea it was an annual plan billed monthly. I thought it was just a normal monthly subscription like most services unless you explicitly choose a yearly plan and pay upfront. That part was not clear to me at the time.
Now I am unemployed (long story not for here), but I am trying to cut down all unnecessary subscriptions and expenses.
When I tried to cancel, I saw they were going to charge me around 100 bucks as an early termination fee, which honestly caught me off guard.
I contacted support and asked if they could waive it. They said no, but offered me two months free and then a discounted plan at 14.99 per month. I said no because I do not want to keep the subscription right now.
They then said if I cancel I will still be charged the fee.
At that point I looked it up to see if this was common and found there had been an FTC case involving Adobe’s subscription and cancellation practices that recently ended in a settlement.
I mentioned that in my last attempt and they immediately agreed to waive the fee.
I wonder why…. 😅