What is Happening?

A recent change in how Blue Apron structures or fulfills its orders has triggered significant disruption. Reports from long-term customers highlight several critical errors:

Missing Items: Boxes are arriving as a random assortment of ingredients, with some customers reporting over 10 items missing.
No Proteins: Many boxes are showing up completely empty of main proteins and menus, containing nothing more than base produce or sauce packets.
Delivery Delays: Shipments are being pushed out multiple days past their expected delivery dates.

Customer Service Backlog

Compounding the delivery errors, Blue Apron's communication channels are completely overwhelmed:

Both phone lines and live chat support have been intermittently down or entirely offline.
Text message support is largely unresponsive due to a massive influx of customer complaints.
The company acknowledged via the Blue Apron X Account that they are experiencing a "high volume of inquiries" and are struggling to reply quickly.

How to Proceed

If your order was affected, Blue Apron policy generally advises reporting issues within 7 days to get a refund or credit. Because live channels are backed up, try these steps:

1. Email Directly: Send your account details, a list of missing items, and any relevant photos to contact@blueapron.com.
2. Social Media DM: Some users have had luck getting visibility by direct-messaging the Blue Apron Official Profile with their name and account email.
3. **Pause Future Orders:** If you want to avoid a repeat occurrence next week, you can manage your upcoming deliveries through your online account settings while they resolve the issue.

https://www.instagram.com/reel/Db6gRiChUdm/

https://www.trustpilot.com/review/blueapron.com

https://x.com/blueapron/with_replies

https://blueapronsupport.zendesk.com/hc/en-us

https://resubs.app/resources/how-to-cancel-blue-apron

https://www.usatoday.com/story/shopping/blue-apron-meal-kit-delivery-service/85941883007/

What is Happening?

A recent change in how Blue Apron structures or fulfills its orders has triggered significant disruption. Reports from long-term customers highlight several critical errors: [1, 2]

• Missing Items: Boxes are arriving as a random assortment of ingredients, with some customers reporting over 10 items missing.
• No Proteins: Many boxes are showing up completely empty of main proteins and menus, containing nothing more than base produce or sauce packets.
• Delivery Delays: Shipments are being pushed out multiple days past their expected delivery dates. [1, 3]

Customer Service Backlog

Compounding the delivery errors, Blue Apron's communication channels are completely overwhelmed: [1, 3]

• Both phone lines and live chat support have been intermittently down or entirely offline.
• Text message support is largely unresponsive due to a massive influx of customer complaints.
• The company acknowledged via the Blue Apron X Account that they are experiencing a "high volume of inquiries" and are struggling to reply quickly. [1, 3]

How to Proceed

If your order was affected, Blue Apron policy generally advises reporting issues within 7 days to get a refund or credit. Because live channels are backed up, try these steps: [4, 5]

1. Email Directly: Send your account details, a list of missing items, and any relevant photos to contact@blueapron.com. [4]
2. Social Media DM: Some users have had luck getting visibility by direct-messaging the Blue Apron Official Profile with their name and account email. [3]
3. Pause Future Orders: If you want to avoid a repeat occurrence next week, you can manage your upcoming deliveries through your online account settings while they resolve the issue. [1, 6]

[1] https://www.instagram.com

[2] https://www.trustpilot.com

[3] https://x.com

[4] https://blueapronsupport.zendesk.com

[5] https://resubs.app

[6] https://www.usatoday.com