One Pay Synchrony Circus?
Long story, TLDR: Has anyone else with the Synchrony One Rewards card been asked to complete a strange hazing ritual by Synchrony after several months of regular usage and payment?
Full Story:
So I had a One account back before Walmart bought them. A bit bummed that they made a lot of changes, eliminating some of the best features of the old One accounts... but I keep the account open, because I thought it would be handy to be able to deposit money at Walmart and such. Though I have never actually used that feature...
Anyway, I got the Synchrony One Walmart Rewards card thingy because they offered me 5% cash back on my Walmart purchases, which is better than the 2% I get from Citi.
All has been fine for several months. I use the One Rewards card as my default payment method for Walmart Pay, I get the cashback, I automatically pay my bill every month, etc.
But this morning my wife went to put in our weekly Walmart order, and the payment was declined. A while later I got a voicemail to call Synchony's fraud department... pretty typical, happens occasionally. Though it was odd because it matched my previous spending patterns perfectly.
So, I dig out my card and call the number on the back (Never call the number they give you in the voicemail, it could be a scammer, though I was pretty sure this was legit because I had the problem with the payment) and call them. I get through all the stupid menus and questions they ask multiple times, typical credit card stuff that is annoying but expected... then I get a representative on the line. She informs me that I need to do a whole laundry list of stupid things like sending them a 5 second video, a code, pictures, etc. I mean, I have never had a credit card company demand so much stupidity in my life!
I informed her that I had no time nor patience for such tom-foolery. She told me I could wait to receive a letter from them and call them back... so apparently the letter means I won't have to humiliate myself with their strange hazing ritual?
I don't know, but I don't think that a little extra cashback is worth all that jazz. So we will see. I cashed out my rewards just in case they decide to close my account.
So- thats a long story, just wondering if anyone else has had this issue?