Buyer raised an issue, but I can’t find out why.
I both emailed them and contacted them on the app chat, they took 24 hours to respond. Then they said please wait another 48 hours for a response.
Issues raised by buyers should be disclosed
Held in abeyance like this, with no idea what it’s about, unsatisfactory
I have submitted an appeal, they call my items counterfeit. I’m a trusted seller on vestaire collective, having sold 150 items on Vestaire, so I’m obviously not selling counterfeit.
The issue that annoys me in the delay in their response. Going on 5 weeks now I contacted support via email, they said please wait for decision ??
I have sold 140 items vestaire and I’m a trusted seller. I’ve never been accused of a counterfeit (well once but it was overturned with senior inspection).
I sold NWOT Burberry handbag, the buyer reported an issue which is fine. since it’s authentic and new I don’t see what could possibly go wrong with the inspection. However I lost my trusted seller bag, even though no item has been inspected yet?
Has anyone had this before? Is it normal
Vestaire themselves run that forum and are actively deleting posts and comments they don’t like
Vestaire Co are deleting any posts and comments they don’t want
If a buyer doesn’t collect their item from pickup can you refuse it to be re-delivered to you, and if this happens how does the transaction play out? Would the transaction be cancelled and the buyer refunded, or would the item be lost, and the seller refunded ?
Thank