How did the sender cancel Zelle payment?
A marketplace buyer sent me some money through Zelle to my Bank of America account . I instantly received a notification email from the bank about the payment, but it didn't appear in the list of transactions on my banking app. While I was waiting for the payment to appear, the buyer, to my surprise, pulled up an email with a "Cancel payment" link at the bottom. Not sure which app they were using. The moment they cancelled the payment, I received a follow-up notification from the bank with the subject: "The Zelle payment you were expecting from <X> didn't go through". The email body said: "<X> attempted to send a $<Y> Zelle® payment to your account ending in <Z>, but the payment couldn't be completed". It was not a phishing email, because it had last four digits of my bank account number, which I didn't share with them. They attempted Zelle a second time, and this time the payment went through.
This person was not a scammer. I was lucky. But what if I weren't. Zelle makes us believe that it's as good as cash. "Can I cancel a payment?" FAQ says this situation is only possible when the recipient's account is not enrolled with Zelle, which clearly wasn't the case here.
I called Zelle customer care the next day, but they were hedging and blaming the bank. Clearly, the reality is different from what they claim on their website. Does anyone have any explanation of what happened that day? A payment processing network cannot simply dodge their responsibility and make bold, false claims.