I need your advice re: Small Food Business Return/Refund Policy
Hi, I am an owner of home-based small food business.
We recently encountered a customer who wants a refund for a food she purchased last week. For context, report had been escalated after 8 days and all products had been consumed.
May I ask if there's a legal policy for customer and business owners return/refund?
Reason for refund: she reported that the dessert tastes like "ulam" or fish oil.