u/sneaky67890

In our store, the Amazon counter is closed by 8 pm daily. Amazon returns are then being taken through the front registers from 8 pm to 10 pm. Whenever customers see this notice at the counter they still have to ask any associate they see if Amazon is close or it’s just no one is in there. Like how hard is it to understand this notice??? Why do they need to double and triple check if they need to take their returns to the front of the store registers.

So imagine how long our queue line is every night from 8 to 10 pm. And it was even worse during those 2 nights of gold star clearance and extra 40% off 😖😫

Then our POC people always asks for back up no matter what day, what promotion we might have. why can’t they move quicker, why cant’t they have sense of urgency in everything. I understand that there’s only 2 cashiers scheduled but they need to help themselves too and customers need to wait and be patient. For us closers and floor associates, no one else helps us with the mess we have, the folding, the fitting room go backs plus helping customers on the floor. We only have 4-5 hours shift to close a whole department but we always end up for too long in POC. And in our store, floor associates are always instructed to do POC go backs as well. Like how, when we also have a lot of floor and fitting room go backs.

Is this the same for your store?