Three stays, zero Platinum benefits
Just stayed at the same hotel for the third time on a Friends & Family rate as a Platinum member and have yet to receive a single upgrade, early check-in or late checkout. Every time it’s the same standard room and the same “subject to availability” response.
What makes it more frustrating is that every other property I’ve used F&F at has been great, always get some recognition and usually something comes through. But this particular place demands to see the Heartist card by email before arrival, requires a GM friend at Accor to send a validation email, then still asks for the card again at check-in. Rigorous about verifying the discount, but no interest in delivering the Platinum benefits.
I spoke to Accor live chat who confirmed that if a superior room is showing as available it should be offered, and that enhanced room allocation within the same category is an obligation, not discretionary.
Has anyone else experienced a property that seems to go out of its way to scrutinise the booking while still not delivering status benefits? Is this a known pattern with certain properties?