Proofpoint Encrypted Email

We recently set up Proofpoint encrypted email and the person that set it up just left for other employment. We had someone outside our org contact us to reset their encrypted email password. I tried to figure out how they got this idea and tried sending encrypted email to a personal email and when I got locked out it says to contact my office with our phone number. I've dug into every admin menu I can find and don't see any user settings for encrypted email. Best I can Google is they just have to wait 30 mins for it to auto unlock and reset the password themselves. Am I missing something?

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u/sssRealm — 13 days ago

Priority Package on Island Holiday

Route should be New York to Utah. I wish I could take a 2 week detour through the South Pacific.

u/sssRealm — 13 days ago

Priority Package on Island Holiday

Route should be New York to Utah. I wish I could take a 2 week detour through the South Pacific.

u/sssRealm — 13 days ago