r/usps_complaints

My parents sent me a small package on monday that i urgently need to be able to work. Tracking hasnt updated since my parents dropped it off, and it's been stuck at "arrived at usps facility." My parents paid extra to have it be shipped faster, and i really need it by today. For those who have been in this situation, did the package arrive by the expected date, or was it late/lost? Thank you.

Partially a rant, but I'm actually looking for help.

I'll preface this with I live in a smallish town (less than 50k people) like an hour outside of a bigger city. Our town used to have 2 post offices, but one burned down in a fire years ago and it's closed "indefinitely" under repairs. Most people believe it's never getting done. That leaves our one post office insanely busy with long lines.

I work in a customer service position and I fully empathize with the workers there. I've never had bad experience beyond some understandable grumpiness. It seems like we can't keep mailmen either because the person dropping off the mail for my neighborhood changes monthly.

So the problem:

I moved into this place 5 years ago. I immediately noticed that mail here was especially bad. Deliveries showing up later than normal, packages sitting at that post office scan for long times and only moving after complaints, my mail being frequently delivered to neighbors and theirs being delivered to mine.

It was COVID times so I understood things weren't running as smoothly. But it's been 5+ years now and if anything it's gotten worse.

I live in an apartment with a mail room. I'd say about 25% of the packages I order are marked as "delivered in mailbox" but aren't there and only a portion are delivered to my house later by a neighbor.

Our neighborhood next door is full of "looking for package" posts.

My mom sent me my childhood Nintendo DS via mail a year ago and it showed delivered but never showed up no one in my neighborhood ever came forward. I opened a missing mail case and even talked with our Postmaster (who was incredibly apologetic) but I never received it which bums me out to this day. (I hope whatever asshole kept my package enjoys my DS)

On the other end of the spectrum, I run a small Etsy business on the side and lose a lot of money because of this post office. If I drop a package off in the drop off bin, it's a gamble if it'll get the initial scan within 2-3 days. The lines are so long, but if I wait in them and bring it to the front, I get that initial scan but sometimes it wont move for a week from that location. My apartment doesn't have an outgoing mail area, but there is one of those blue bins nearby. I've learned the hard way that dropping things off in there could mean days or weeks of not getting scanned.

I've opened cases and cases and talked to the post master and talked to neighbors, but nothing is ever done. Our Postmaster seems like a nice guy who's doing his best, but it's at the point where I wonder if it's worth driving an hour each way once a week to bring my mail to the neighboring town. I've told all my family to ship UPS or Fedex because they at least mostly arrive. I pay extra from online stores to ship without USPS if it's an option.

Almost everyone in our town I've spoken to has agreed it's incredibly frustrating, and I know a few who have gone full Karen on the post office only for nothing to be done.

Is there anything that can be done here? Is this just the quirks of living in a smallish town? I'm at the point of not wanting to use USPS at all which is a bummer because their rates are by far the best for my area both outgoing and incoming. I don't feel any anger to any of the employees there, I think most of them are doing the best they can but they probably need to hire like 2x what we have with the other location being under repairs.

Has anyone had any luck with improving their local post office? Is there a way to complain higher or gather some signatures or something? I don't want to make a big deal out of this, but I'm at my wits end here.

Always rude, terrible mood, doesn’t want to help anyone. I don’t care how many people they deal with a day. That doesn’t mean kind people deserve to recieve all of there built up anger. GROW UP DO BETTER!!

I've filled out the stupid green slip form THREE TIMES already

Packages said it got delivered Monday. Wasn’t there, I made a service request and the supervisor called me yesterday confirming they got sent to the wrong address. He said they would be at my door today but still aren’t here. I should’ve followed up today but I assumed they would be here today. Should I go back in tomorrow and try to get them on it? I don’t know how someone can misdeliver both 2 packages. For all I know it’s probably gone now it’s been almost 3 days

I run a seasonal business that revolves around providing fresh palm products to church distributors, churches and parishs ect. Every time I use USPS my customers don't get their delivery or it's days late. It's insane how many times I've had this issue. Has anyone else had this issue shipping their customer orders through USPS? I've tried to not use them at all but some customers I have to. I'm sick of my customers getting shafted on their orders and then they are mad at me when in fact it's USPS!

I had a letter get import cancelled by customs back in January and haven't heard anything from the sender about them receiving it yet (they're in China). usps told me it was marked return to sender so they have no tracking updates for it either. it's been several months already so I just wanted to know if this is normal...? I'm aware the current world climate might be affecting things but idk 😅 any insight would be appreciated..

This is kind of a long story but I'll try to keep it short.

I live in a historic home turned into apartments. One of the tenants had their dog off leash while walking it to their car, also while the mail carrier was near. The dog bit the carrier.

I absolutely ABHOR people with their dogs off leash and have been bitten 6 times myself by dogs off leash so I completely understand the seriousness of the situation.

Firstly, I was upset that the postal service did not report the bit to the county animal control. If there's a dangerous dog in my neighborhood, I would want anyone to report it so if it continues to be a danger, proper actions can be taken. When I talked to the post master they said since the injury was basically minor and the carrier didn't receive care, they didn't think it was necessary...ok🙄

So the post office decides to hold all our mail (it was originally delivered to boxes by our doors) until a box was posted away from the doors because they now consider this dog a risk. The dog is Chihuahua mix and is most of the time behind a fence, but I understand.

So all of our boxes are moved. Problem solved...but not. I live on the back side of the house that has an sperate entrance on the other side of the house, we live on a corner so it's fully on a different street. There is two different fences in-between the dog unit and ours. We share this fenced courtyard with another house that my Dad lives. The post office has said they will continue to deliver to my Dad's place, as well as the other two units above him(it's also a converted small apartments).

The problem: There is one carrier in particular who continues to refuse to deliver packages to me AND my Dad, although the post office has said his spot was fine.

It's annoying but I could deal IF he would leave the freaking green slip so we knew where the package even was!! My Dad is a disabled veteran who is housebound and relying on mail for his medications along with other things since even a trip to the post office would have him on his back for weeks in pain. He gets most of his packages but some he doesn't and there's never any slip.

I also have had packages marked as delivered by door and no slip was received. Last weekend I finally tracked down a UPS package that was "delivered" but never received an attempted delivery slip for.

I went up to pick it up and said "This is the 4th package I have had to spend days contacting companies to try and find when the carrier could have left a slip. I'm really not trying to be an asshole and understand the dog thing but I feel like a simple slip would be the obvious solution"

Oh also the person with the dog just moved out so I told them and the man at the counter said he'd 'let them know'

To note: The first time I went to talk to the post master or whoever she was she told me a certain carrier is the one fussing over my Dad's location. She said "he's about to retire and his knees are going so I'm trying to work all this out" I felt like this was an over share but the conversation got pretty serious as I was really troubled about my Dad's meds and him being disabled...the tone of the conversation changed because I think she thought I was just mad about the dog thing at first, which I'm not.

So anyways, today I got to check my mail and the store flyers and my mail is all crumpled up in a ball and shoved into the back of the mail box.

Also another package for my Dad is missing 😩They told me I couldn't pick up his mail unless I was his power of attorney because we don't actually share the same address....I just don't know what to do and I feel like everytime I try to get a solution no matter how kind and patient I talk to them I end up missing mail or now getting it all smashed

What should I do?!?

Edits: spelling

Hi! Ordered some collectibles on Facebook marketplace and the package arrived looking like it just got beaten up, and one of the items was damaged. The seller sent me photos before shipping and they looked fine, plus it was packaged well enough, so I don’t think it’s their fault.

I just filed a claim with USPS and I’m wondering if I’ll actually get my money back here? I’ve never had this happen before.