Unusual situation - I have the carrier no other employees like. At first they just ignored me when I spoke, or threw my packages on the ground in the rain, but now they keep manually writing “hold” on my mail and haven’t delivered it for a week+ (except regular carrier’s day off)
I know I’m going to sound like every other bad customer lol but I promise I’ve done nothing except have 3-5 packages to pickup a day on average for my small business. (They typically fit in the carrier’s bag).
The whole year and a half I’ve had this carrier, they’ve ignored me. I’ll say hi or try and make small talk and they pretend I don’t exist. When I get packages delivered, they throw them on the ground exposed to the elements even if they’d fit in my box or there’s an empty plastic tub there next to it.
Last week, I went to get one stack of free shipping boxes delivered and it was pouring so I went to my door to grab them from said carrier and they made eye contact and threw them on the ground in the rain next to me.
Now they’ve started just manually writing “hold” on my mail. I filed a complaint online and the local PO called me and said no one likes that carrier and luckily they’ll be changing routes soon, and be “someone else’s problem”, and that they’d talk to the carrier because they said “they can’t be doing that”.
However, since I don’t think it’s like a formal hold in the system, and they’re literally just writing “hold” on stuff, is there anyway to get my mail in the meantime? Or do I just have to wait for them to switch routes? I guess since they’re getting scanned as “out for delivery” but never delivered, the carrier might be taking my packages / mail out with them for the day? So would I even be able to pick them up at the office? I haven’t been able to get to there anyway because I don’t currently have transportation. Have you ever encountered something like this?