$1000 for xpanel?
Hello,
Just recently we upgraded one room with new TSW-1070 TP added p300 for hybrid meeting room.
Room still has existing dmps cp3 processor with rest of Crestron equipment.
New touch panel didn’t last that long and died. We are waiting for replacement as it’s still under warranty. -I was hoping I can use xpanel from crestron config files as workaround.
I'm not an AV integrator, but I am an end user collaborating with AV contractors. When I inquired about the xpanel from the AV contractor, I found that I can load it, but it doesn't respond to the button presses. The TV properly switches and responds when I toggle between AirMedia, the in-room PC, or the wall plate HDMI.
Now, they are telling me that setting up the xpanel will incur an additional charge of $1000.
Using physical TP all button responds properly, but from xpanel only certain button works. -I am using same file which is on CP3 and connected to same network.
My question is:
- Do I need to create a new configuration file solely for the xpanel setup?
The files they provided me work with the xpanel, but not every button press functions correctly.
I have the IP address of the processor, the touch panel, the IPID, and the port is set to 41794—all devices are configured with static IPs.
I understand that you can default to loading the xpanel. I’m a bit puzzled by this extra charge they're asking me to pay.