u/taigrundal1

We have spun up jsm as our service desk tool. One of the main complaints is that users need an atlassian account verified in order to submit a ticket via email.

This happens for both users in our verified mail domain and outside email, Gmail, outlook.com, etc.

Our Atlassian account team had said there is no way around this. It’s a horrible user experience and makes me wonder how others manage this.

I could understand it for agents but not customers.

Thoughts?

Curious if any of you participate in audits like GBLA, FDIC, NIST, etc.

I find it a huge pain to get auditors to understand our architecture. I spend a lot of time reframing their expectations. Most of their compliance asks sound like they are stuck in 2002

We are 100% cloud. Flat corp network, but for guest WiFi. No VPNs, no servers on prem or IaaS, MS E5. Our azure services are PaaS, our third party apps are all SaaS.

We have 70 branches and 1 corp office.

How do you guys navigate this?