Starting a job in network support tomorrow, looking for advice!
Hey community, I have just over three years as a generalist in Help Desk doing L1 and L2 stuff. Almost everything I did in my previous job was pretty surface level, except for some L2 tickets where I had to go deeper than front line techs usually do but in general I would say I'm really not that experienced. I got my CCNA last year and tomorrow I start a job as a technician doing network support on the network team at a bigger company. I'm not really sure what they're going to have me actually doing, but I'm intimidated because I know that simply having the CCNA is one thing, but learning a company's real network environment and being able to effectively support it is another thing altogether. Hoping for pointers and tips from anyone who has ever made the jump from help desk to junior role on a network team. Thank you!