u/tejaracharla

Applied for an American Express credit card and completed Video KYC along with submitting all income documents through email. It has now been 21 days, but there is still no update regarding approval or rejection.

What is more frustrating is that customer care is also not providing any clear response except repeatedly saying “please wait.” No timeline, no escalation.

Has anyone else faced such excessive delays with the application process? What is the best way to escalate this further?

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Hi all,

I feel like I’ve been mis-sold and wanted to check if others have faced something similar.

I have an HDFC Savings Max account with a ₹5 lakh FD and earn around ₹50k/month. I was interested in getting the Regalia Gold credit card.

My Branch Manager clearly told me he could get it approved (non-FD based) if I took a ₹1 crore term insurance plan. Trusting his assurance, I went ahead and purchased the policy.

Now, after the policy is issued, the credit card team is saying I’m not eligible unless I already have a ₹3 lakh limit on an existing card.

When I confronted the BM, he just keeps telling me to “wait, the offer will be updated,” with no timeline or written confirmation. Feels like he just pushed the insurance to meet targets.

I’m still within the free-look period.

Should I cancel the policy immediately?

Is this considered mis-selling?

Has anyone successfully escalated something like this with HDFC or RBI Ombudsman?

any advice before I take the next step.

Title: HDFC sold me a ₹1Cr term plan promising Regalia Gold — now backing out. Mis-selling?

Hi all,

I feel like I’ve been mis-sold and wanted to check if others have faced something similar.

I have an HDFC Savings Max account with a ₹5 lakh FD and earn around ₹50k/month. I was interested in getting the Regalia Gold credit card.

My Branch Manager clearly told me he could get it approved (non-FD based) if I took a ₹1 crore term insurance plan. Trusting his assurance, I went ahead and purchased the policy.

Now, after the policy is issued, the credit card team is saying I’m not eligible unless I already have a ₹3 lakh limit on an existing card.

When I confronted the BM, he just keeps telling me to “wait, the offer will be updated,” with no timeline or written confirmation. Feels like he just pushed the insurance to meet targets.

I’m still within the free-look period.

- Should I cancel the policy immediately?

- Is this considered mis-selling?

- Has anyone successfully escalated something like this with HDFC or RBI Ombudsman?

any advice before I take the next step.

​

Hi all,

I feel like I’ve been mis-sold and wanted to check if others have faced something similar.

I have an HDFC Savings Max account with a ₹5 lakh FD and earn around ₹50k/month. I was interested in getting the Regalia Gold credit card.

My Branch Manager clearly told me he could get it approved (non-FD based) if I took a ₹1 crore term insurance plan. Trusting his assurance, I went ahead and purchased the policy.

Now, after the policy is issued, the credit card team is saying I’m not eligible unless I already have a ₹3 lakh limit on an existing card.

When I confronted the BM, he just keeps telling me to “wait, the offer will be updated,” with no timeline or written confirmation. Feels like he just pushed the insurance to meet targets.

I’m still within the free-look period.

Should I cancel the policy immediately?

Is this considered mis-selling?

Has anyone successfully escalated something like this with HDFC or RBI Ombudsman?

Would appreciate any advice before I take the next step.