Two-Pronged question about Vendors
I'm not sure how to frame this but we have two particular types of vendors at our facility out of the many that this question revolves around:
- Machine Vendor Direct Maintenance Technicians - Thing DMG MORI Technician
- Cleaning Crew/Janitorial Crew - Nightly cleaning company
My questions are:
- How do you handle these?
- Is there a way to have them become some sort of Authorized 3rd party by us?
Mostly my question is that, with the technician we have so many machines that the MORI technician is out at our place 2-3 times a month and can be here for 1-3 days or more each time depending on what is going on and revisits after ordering parts etc. We have an assigned technician who comes out every time unless he is out sick or on vacation. Is there a way that we can make that standard assigned technician authorized so that when he comes on site he does not need to be escorted around the property while he is here? The sign-in/out piece isn't a problem but when he is here for 8 hours/day or so for at least 5 days/month average it is a huge hassle to dedicate a babysitter to watch this person. We have cleaned the area and everything we can to the best of our ability to remove all CUI from the area he is working in. I cannot promise that because he is working on a machine that has gcode and through diagnostics if the machine shut down and we cannot get back in which is why he is out that he is kept from accessing that gcode but that's the nature of the beast there. We can and do clear the area of any CUI before he arrives.
My question with the cleaning crew is basically the same. We have a cleaning crew that comes nightly. They clean the office area etc. and I personally do not know the schedule but some nights I'm sure they clean MORE than some nights when I'm sure they just take out the trash. Is there a way that we can do similar with them where we can somehow authorize particular individuals at that company to be allowed to be here unescorted and do their thing?