Executives are blindly trusting ChatGPT outputs over their own staff — is anyone else seeing this?
The way I see chatGPT used by management at my company is frightening. Instead of doing any actual research, they just throw things into chatGPT blindly and run with it. They are extremely confident in the output. They are more confident in the chatGPT output than their own staff.
They have no clue how the models work. They have no clue how to engage with the models. They aren’t even reviewing the output.
Today my VP said that she ran our procedure document through chatGPT in order to determine what improvements could be made to the process. She sent me an email with the output. We had no meetings about the process, no analysis or process flows. No data or metrics. No hypothesis, pain-points, etc.
She then asked me to upload to chatGPT emails and notes about a situation, and ask it for advice on how we could do better? I put a question mark because I’m still not even sure wtf she wants.
A different VP asked it to search his emails and to summarize all the points related to a very specific topic. A highly visible topic that we have been discussing for 18 mos. He sent the output summary to everyone to use as the basis for an important memo. He did not check or review the summary. He didn’t compare it to any existing documents or analysis for context or relevance. It basically summarized any idea, thought, or comment on the subject. It was terribly inaccurate.
This is happening more and more.