Disappointed with BILT 2.0
Has anyone else been less-than-impressed with BILT since the transition from the 1.0 card to the 2.0 card? When they first announced the change, it sounded exciting, but I’ve had several issues that have soured my experience.
• During the transition, my credit limit was cut by 40%. I don’t know how much control they had over it, but the CEO sent an email saying they had received a number of complaints and were looking into it, but I never saw an update.
• They removed a feature that was one of the top selling points of the previous card. Due to the cadence of my paychecks, I enjoyed having the flexibility of keeping the rent payment on the card balance for a few days if needed until my next paycheck. It was a nice safety buffer. With the new card, however, they take the money out of your bank account within 24 hours, and it’s no longer optional. The company has been leaning so hard into the rewards side of their service lately that they seem to have abandoned the convenience aspect of paying rent with a credit card without a fee.
• This one is partially on me for not paying closer attention, but I found their new points/cash/rewards system very confusing to understand. With BILT 2.0, I thought I could keep earning points on rent payments without changing anything, but apparently my account got set to the BILT Cash option during the transfer, so I went several months without earning any points from rent payments before I realized what was going on.
I hope things improve over time, but I’m not impressed so far with 2.0.