u/thewolfman2010

I bought the Eight Sleep combo for my partner's birthday last month. It was a Pod 5 combo and the cost was like $4k. After the first week, we both enjoyed using Eight Sleep and decided to revamp all of our bedding to go with the new Eight Sleep pod.

After officially owning this device for 4 weeks, the hub has decided to stop receiving power. Ended up doing all the troubleshooting steps through the app and then got to re-do all the steps with customer service chat. After spending almost 2 hours with customer service performing steps that I already completed and confirmed to not work, they suggested that they issue a return and that I purchase a new unit.

They confirmed that they cannot send a replacement device so that I could then put the faulty unit in that box. They will absolutely not do this. I offered to pay a deposit to guarantee they received the defective unit and they said no.

So basically after spending $4k and using Eight Sleep for 4 weeks, I have to completely drain and re-package the unit to send back and wait for a replacement. I don't have the original box or packaging, so it is on me to find a suitable box and get it back to them. They did provide a return shipping label, for whatever that's worth.

Has anyone else had a similar experience with the Pod 5? I was not expecting a replacement unit in the first year let alone 30 days, which makes me a little concerned about the longevity. The customer service was also very poor considering how expensive this product is.

I’m looking for guidance on what is most likely to happen regarding ebay support on this transaction. I am well aware that eBay is changing their terms on May 13 to not let users cancel won auctions and that they fully support the seller in these circumstances.

I listed a drone and a ton of accessories as a bundled item. It was listed with free shipping to the US, and I also upgraded the listing with a reserve price and paid for my listing to be promoted because I wanted it to get decent views. The listing was also clearly listed as No Returns Accepted, mainly because I don’t want to deal with someone who might attempt returning a drone after crashing it or damaging it. Auction closed at $625 and the buyer paid within an hour of it ending and it included a shipping address in Florida. Within an hour of it ending and receiving payment, the buyer messages me and requests to cancel the order. I asked for a reason for cancelling and they said they are irresponsible with money and they don’t have the funds to cover it. Again, it was already paid. eBay customer support advised me that auction sales are considered “final” and that I should fulfill the order if the listing was accurate and I’m happy with the outcome.

I feel a little sketched out by this transaction now that the buyer has requested to cancel even though they won and paid for the item. During our conversation via eBay messages, they told me that they could pay me a cancellation fee outside of eBay if I would let them cancel. That’s not a function that eBay supports, for obvious reasons so clearly this person is now trying to go outside of eBay t&cs. I entertained cancelling the order but it looks like I would be charged around $40 to complete the refund as eBay took the funds and is holding $480 and the total refund after fees is $520, so there is a $40 difference that I would need to make up in order to facilitate the cancellation. eBay offered to relist the item for free, but that only means waived listing fee, not the listing upgrades like reserve price and promotion.

I took very detailed pictures of the item and its contents. It’s been packaged and shipping has been paid for. I’m worried that this buyer might try to open a claim once it’s delivered. If they file a claim as item not described but I have detailed pictures of every item packed, is my transaction at risk of being lost?