u/tiredoflife21

I sold a $35 item (I know it’s not a huge amount, but when you’re trying your best to make money, every sale matters). The package was shipped, the tracking shows it was delivered, and FedEx provided photo proof of delivery.

The buyer claimed they didn’t receive it and said the delivery address wasn’t theirs. I contacted them and asked them to confirm the address because I was going to escalate the issue. They then said it was their address but still claimed they never received the package.

TikTok Shop still approved the refund, and the chat agents were useless, so now I’m out the item and the money.

I messaged the buyer asking them to do the right thing and explained that this is a small business they are taking money from. I let them know that if this isn’t resolved by tomorrow, I will be filing a theft report and posting it on all social media platforms.

I’m trying to build something for myself, and situations like this are honestly discouraging.

What makes it worse is that a few days ago, I had another buyer claim their item was missing. When I checked their tiktok page, they had posted a picture of the item of how good it looked.

Is there anything else I can do if the buyer doesn’t respond?

I sold a $35 item (I know it’s not a huge amount, but when you’re trying your best to make money, every sale matters). The package was shipped, the tracking shows it was delivered, and FedEx provided photo proof of delivery.

The buyer claimed they didn’t receive it and said the delivery address wasn’t theirs. I contacted them and asked them to confirm the address because I was going to escalate the issue. They then said it was their address but still claimed they never received the package.

TikTok Shop still approved the refund, and the chat agents were useless, so now I’m out the item and the money.

I messaged the buyer asking them to do the right thing and explained that this is a small business they are taking money from. I let them know that if this isn’t resolved by tomorrow, I will be filing a theft report and posting it on all social media platforms.

I’m trying to build something for myself, and situations like this are honestly discouraging.

What makes it worse is that a few days ago, I had another buyer claim their item was missing. When I checked their tiktok page, they had posted a picture of the item of how good it looked.

Is there anything else I can do if the buyer doesn’t respond?