




AIO Cooling unit doesn’t work on brand new computer, just overheats & shuts off. #cpsupport
Just got one of these off of Amazon and right out of the box it has a critical failing component. I wanted to check here as a last resort before returning it. Out of the box the liquid cooling unit does not properly function. The fans turn on, but nothing is cooling the CPU. Within minutes of turning on the PC it overheats and shuts itself off. I went into the BIOS and can confirm. From the moment it starts up it goes up a degree per second until it hits around 95c-105c and just turns off. This thing is brand new. I’ve tried every connection point, every little possible thing. I tried calling support and received shoulders, the guy sounded like he barely knew how the computer worked and just told me there was nothing that could be done besides sending it in for them to fix or returning on Amazon. I’m livid and just trying to find a different solution. Has anyone else encountered this? I can provide any and all information and will be monitoring this post. I guess I’m just trying to exhaust all options before I pack this thing up and send it back.