Help navigating customer service by Kafka?
Looking for any suggestions to deal with this bizarre situation. We reserved and prepaid for a specific class of large vehicle to pick up at PIT airport today. Last night, the location emailed to say it's not available but didnt say what would be available, so we have no idea if we're getting a car that might still be large enough or one that's too small and we're in trouble. Responded to the email twice requesting information but got nothing back. Other rental companies have limited availability, so just canceling isn't a great option. Called the 800 number and the call center says they have no information and the only option is to call the PIT location directly. Called the PIT location 10+ times and each time it doesn't even ring before the call is immediately routed back to the call center, where they tell us again that the only option is to call the PIT location where the phone doesn't ring but just sends you back to the same call center. They tell me there is literally no person in all of Budget who can help us. Does anyone know a way to get through to a person who can provide any assistance?