My apartment's maintenance portal keeps marking my requests "Resident Unavailable for Entry." I have not left my apartment in six days.
Okay. I know how this is going to read. I've typed this out like four different ways already, deleted three of them, and I keep landing back here, so I guess this is the version you're getting. I'm not looking for sympathy, and I am begging you, do not comment "have you tried calling them again," because yes, I have tried calling them again, I have called so many times that the hold music has started showing up in my dreams. I'm posting because I think there's a piece of this I'm not seeing, and I'm hoping someone in this sub is the kind of person who notices things. Because clearly I am not.
So. Here's the whole thing, start to now.
It started with a fly. One fly, on the rim of a glass I'd just filled at my own kitchen sink, water still cold enough to ring the glass. It was just sitting there on the rim, rubbing its little front legs together, perched in the exact spot where my mouth was about to go.
I remember it with a total clarity, even better than I remember what I had for dinner two nights ago. I dumped the water. Washed the glass. Got a different one, because once a glass has had a houseguest like that, how can you trust it?
By the time the new glass was full, there were two flies working the faucet, and here's the part that should've tipped me off if I had even one functioning brain cell that day: they weren't doing the normal panicky fly thing, the zip-up-and-vanish-the-second-a-hand-gets-close thing. They were comfortable. One of them kept ducking under the lip of the tap and coming back out, over and over, with the focus of someone checking a peephole before they let you in.
The idea of drinking the water made my stomach turn.
I filed a maintenance request that afternoon, because that's what you do, that's the whole social contract: you pay your rent and in exchange somebody shows up when there's a problem.
Category: Pest control Issue: Flies in kitchen
Description: There are flies in my unit. I cannot find the source.
It got a maintenance number. But nobody came that day.
I'd stopped wanting to eat almost right away, and I chalked that right up to the flies. I'd ordered a full veggie pizza the night before, extra olives, even though I hate olives but taking them off cost a dollar more than leaving them on which, don’t get me started, is a crime against the consumer. And the flies had gone ahead and claimed the box like it was theirs by eminent domain. Who wants to sit down to a meal with an audience like that?
Everything started smelling wrong, and I don't mean rotten exactly, I mean pungent. The rice in my rice cooker smelled sour clear across the kitchen. The coffee smelled burnt before the water even touched the grounds, and if you’ve ever made coffee, you know that’s not how it’s supposed to work. I opened the fridge and got hit with this thick, sweet smell, like flowers a week past their vase water, and I cleared the whole thing out in one disgusted sweep, didn't even sort it, just bag, bag, trash.
By the second morning there were more flies, and this time they weren't being subtle about anything. Rows of them along the counter, lined up neat as a church pew. A little cluster on the microwave handle, holding what looked like a meeting. I found three in a mug I had personally washed, dried, and put away clean, and one of them walked clear across my phone screen while I was checking the apartment portal, taking its sweet time, and I watched it a half second too long before I flicked it off, because something about the way it moved made me not want to touch it.
The status on my request had changed.
Status: Pending access. Technician unable to confirm entry.
I was home? I had been home the entire time. Nobody knocked. I would've heard a knock, the walls in this building are basically wet cardboard with a paint job, I hear my neighbor's TV through them, I hear her chair scrape when she gets up to pee. There is no version of a knock on my door that gets past me. None.
I left a note in the portal.
I am available for entry. Please knock loudly.
Then I sat down on the couch to wait and must've drifted off, because the next thing I knew the light in the room had gone gray and there was a fly walking up the inside of my wrist, right along the blue vein there, stopping every couple steps to clean its front legs.
I brushed it off.
It came back. Same spot.
Wednesday was the day the smell stopped being a kitchen problem and became a whole-apartment problem.
I searched the entire place. Behind the couch. Every cabinet, the one under the sink, the gap behind the toilet, that shelf in my closet where I keep a tote bag full of other tote bags. I found dust. One earring I'd made peace with losing months ago. A single piece of pasta, fossilized, origin unknown, possibly older than my lease.
I didn't find anything dead. I looked, hard, and there was no body, no mouse behind the stove, no bird that snuck in through a vent. The smell had no address. No source. Just a presence and it was getting bigger by the hour.
The flies followed me. Not all of them. There were always more staying put than coming with me. But I felt like I was being escorted.
I filed a second request. Marked it Urgent, because it was.
Category: Urgent maintenance
Issue: Possible dead animal in unit
Description: Strong odor, increasing fly activity, please send someone today.
The portal threw an error back at me.
Duplicate request detected.
I called the emergency line. Six rings, then voicemail, smooth and unbothered as a customer service rep clocking out at 4:59. I called the leasing office and got the recording. Your call is important to us and will be answered in the order it was received. I called four more times that day.
That evening I knocked on my neighbor's door. I heard her in there!! She was dragging something heavy. And then nothing. Dead stop. I knocked again and I swear she was trying extra hard to be silent.
When I got back to my own door, there was a fresh line in the portal.
Resident unavailable for entry. Technician unable to complete service.
I read that maybe ten times, trying to find a version where it made sense. Wrong unit. A confused tech, an open door three apartments down. One soft knock mistaken, by some guy with a clipboard who clearly hated his job, for a final answer.
I left another note.
I am inside the unit. I have not left. Please come back.
That night, something landed on my face while I was half-asleep on the couch. A leg-tap at my upper lip, a second little press at the corner of my eye, a feathery drag along my throat. And I came up swinging at nothing.
In the bathroom mirror, my own face looked like it belonged to someone who'd had the actual worst week of her life. A bruise along my cheekbone I had zero memory of getting, and when I pressed it out of morbid curiosity the way you poke a bruise even though you know better, it didn't hurt the way it should've. It didn't hurt at all, honestly, it really must’ve been the lighting in the bathroom. The lighting's been bad since the day I moved in. Bad light explains a lot.
It did not explain what happened next.
Something moved behind my right nostril.
I stood there at the sink and waited for it to stop being a thing that was happening, the way you wait out a cramp during the middle of the night, white-knuckled and praying to nobody in particular, and instead it kept on happening, and then a fly came out. It was the color of nothing, and dragged itself along my upper lip before I flicked it down into the sink, where it sat there trembling, wings still folded flat and see-through.
I filed another request. It took three tries, because of my shaking hands.
Category: Emergency
Issue: Health hazard
Description: Please send someone. I think something is wrong inside my apartment.
The portal sat there loading for almost a full minute, and then:
This request has been closed. Resident unavailable for entry.
I wrote right back. I am available. I am here.
This request has been closed. Resident unavailable for entry.
I am in the apartment.
This request has been closed. Resident unavailable for entry.
I live here.
Nothing. I thought I'd actually broken the portal. Then the page refreshed on its own, no input from me at all, and a new line came up that I've now read so many times I could say it in my sleep.
Occupancy status pending verification.
I checked my text messages that night, first time in what I'd have sworn was like a day, day and a half tops. Nineteen unread notifications. My mom, four times, the last one nothing but my own name and three question marks, which is somehow worse than actual words. My landlord, once, short: please call me back, we need to confirm something. A coworker asking if I was okay because I'd apparently no-showed two full days.
I tried calling my mom back. It rang and rang and never once dropped to voicemail, which I didn't even know was possible, and then the call just ended on its own.
I typed out a reply to all of them. I'm fine, sorry, phone's been acting weird. I remember my own thumbs moving, the little tap of the keys. When I went back to check if it sent, every thread under every name was just empty. Not unsent. Empty, like the conversation had never once been opened from my end.
The flies had started up a kind of residency on the wall above my couch by then, gathered into a loose, shifting smear that never quite committed to a shape. I'll admit it, some small hopeful part of me kept waiting for them to spell something out. Maybe redrum. At least then I'd have instructions. They never did. They just sat there being a stain with wings, and that was worse than if they'd left me a note.
Tonight there were voices in the hallway below mine. Heavy footsteps. A radio cutting in and out, static then a voice then static. Somebody said a unit number, and it took me a half second longer than it should've to realize the number was mine.
I stood up too fast and had to grab the wall. The room tipped, then righted itself slow, like water finding its level. The smell was everywhere now, sweet and thick. I'd stopped really smelling it days back. I only knew it was bad by the way the air seemed to bend in front of it, the way blacktop shimmers in August.
The voices stopped right outside my door.
A man knocked and said, "Police department. Maintenance is with us. We're coming in."
I tried to answer him. I really did. I opened my mouth to say I'm here, I've been here the whole time, I have the request numbers, I have every note I left, I did everything a person is supposed to do, and what came out was not that. Wasn't anywhere close. A dry click in my throat, that's all, and then every fly in the apartment lifted off the wall and the sink and the couch cushions at once.
The bedroom door was shut. I don't remember shutting it. I don't really go in there anymore to be honest, I've been on the couch, though don't ask me since when, I genuinely couldn't tell you. The flies were coming out from underneath the bedroom door in a thick, steady stream.
They kept forcing themselves through the gap.
The front door opened behind me. Somebody made a sound like they'd been hit in the stomach.
The bedroom door swung open, on its own or somebody opened it, I honestly cannot tell you which, and there was a shape on the floor by the bed that I have been staring at for what feels like a really long time now.
One of the officers said, "How long has she been here?" and I genuinely cannot understand why he's asking that about whatever's on the floor instead of just asking me, since I am standing right here, since I've been right here the entire six days.
I opened my mouth again to finally, finally lay the whole thing out, the requests, the dates, every note, every duplicate-request error, the whole sorry record of it. But flies kept pouring out.
I don't know why nobody will look at me when I talk. Why is nobody talking to me?